I recently bought my second Ferrari back in December. The car had a Kevlar clutch that was just way too harsh for my liking. So I had the car picked up and sent right to my Ferrari mechanics RAC performance in Dallas. When I bought my first Ferrari a few years back they were they only people that I found that would help me get my little basket case of a 348 back on the road. They did a wonderful job and my 348 has been an amazing car(I have put over 15,000 miles on it over the last couple of years) so anyways back to my recent purchase she's a 2000 360 f1. Had her shipped to RAC and had them put a clutch and do a belt service. Went and picked up the car and it was pouring down rain so I did not get a chance to drive her before I loaded her on the trailer. Got home and unfortunately only got to drive it for 9 miles before the f1 light came on and the car was inoperable. It was stuck in neutral and would not shift into gear. So I called up Hans and by this time they were already closed. No big deal I left a message and told him what was going on and for him to give me a call so we could get the car back to him. So the next day rolled around and by noon I still had not heard from anyone at RAC. I found this rather odd, I'm a business owner as well and if one of my customers had left me a message as I did him my first call that morning would have been to my customer that needed my help. So anyways I tried calling RAC and every # I tried I just got voice mail. Not two minutes later I got a email to link to rest the ECU to my F1 transmission. Kinda odd that I call there and then almost instantly get a email from them. They were obviously avoiding my calls!! Damn!! I just cut you guys a check for 20gs and now the second I'm having a problem you sart acting like this "was what I was thinking to myself" so anyways I call again and finally got someone on the sales line. They transferred me to Hans in service and he proceeds to tell me that it's a used car and there are many different things that could be wrong with the car, that it wasn't necessarly something that the did. I told him that I unders that but it was a major coincidence that they just worked on my tranny and it was now messing up. We went back and fourth for a couple of days and he really seemed as if he didn't give a crap about my problems and wasn't going to lift a finger to try and get it back to him (I live almost 600 miles away) So I said screw it and took the car to Scotstdale Ferrari and they found that indeed it was an issue that RAC caused. So I sent RAC the invoice that clearly states the issue was with the parts that they installed. I figured that after they had proof especially from a Ferrari dealer that they would make it right and pay the bill for me (Least they could do I thought) Well think again! I'm not going to repeat what they said but it was a loud and clear no to say the least. I am so disappointedm and frustrated by this whole situation. I've been screwed over by mechanics before but I thought people that worked on these caliber of cars would have way better business practices than that of your average shade tree mechanic.