My horrible experience with EAG (European Auto Group), San Antonio.

WOW!!! That sucks

So sorry to hear.

Any special reason that you used a place in Texas vs CA?

 

Kevin, as an impartial reader here (I don't know you or Art) I first wonder why after being a member for 3 years your first post is to trash someone. Taking your problems at face value you certainly have an issue with the quality of work. As far as the transport company, you should start a separate thread on them, but it certainly isn't Art's fault.

I looked up Art's company and he has nothing but 5 star reviews on Google in the past year (except for one somewhat nutty reviewer).

Perhaps Art will see this and give us his side of the story.

And just wondering, why did you replace a clutch with "70+% life"?

 

Why did you send your car so far away for service?

 

I don't think it was a service. It was for F1 to 6-speed manual conversion. There's a big thread about that process and company in the 360/430 subforum.

 

Most “Transportation” companies are simply brokers who contact independent drivers to get a car moved. The driver doesn’t work for the broker. He works “with” the broker. So yes, its possible to know of the driver, but not the company he works for.

The broker is responsible since he is brokering the deal. Its up to him to make sure your car gets picked up and arrives on time. Art should know what broker he used at the very least.


I’ve had a few cars shipped and the actual driver doesn’t contact me until it is close to being delivered. I would have no idea who it is. Im only in contact with the broker.

 

Also, the paddle shift “covers” is just a quickie cover job onto the stock steering column. You can kinda still see that it’s there. My advice is to buy OEM manual steering covers that do not have paddle shift cutouts.

 

Ohhh..sorry my bad..I'll have a look.

 

And how do we know the strap that holds the inflator wasn’t already broken? That inflator has nothing to do with the conversion.

People tend to think their car went in a shop perfect but scrutinize every inch of their car after service although the service had nothing to do with what was broken.

 

Ok. I know what site they use. It’s a site all brokers use. However, they are in contact with individual driver. Just a guy who independently owns a rig. Not necessarily a company.

 

I wonder if that user is related to the user that kept complaining and once he had his car never said a word


Sent from my iPhone using Tapatalk

 

It doesn't matter if its his first post or 2000th. Or it shouldn't. If his first post as a positive experience, would we question it?

I get the youtube people trying to get "views" or promote themselves or their websites. That's using the community. But in this case it seems like the OP isn't asking for anything other than tell others about someone he had a poor experience with.

Ranting about poor service is common here, and should be. We as a community can accept it or reject it but the frequencies of his posting should have nothing to do with it. There shouldn't be a litmus test for credibility. What's stated is all that matters.

 

I think the OP is doing the right thing by posting his saga with EAG. 5 star Google reviews don't mean a whole lot to me, it's pretty simple to have a few people jinn up some positive reviews. I have a PM in my inbox from another user about EAG. I don't have the whole story but it sounds like he also had a bad experience.

 

To the poster's credit, there's a pic of the owner getting arrested on the company's Yelp page. Taken by another person who claims he had a bad experience.

https://www.yelp.com/biz/european-auto-group-san-antonio

 

Yes, agreed the discussion should be from both sides.

From a Mod view Art was advertising here without sponsoring and did have one of his employees shilling as well. I permabanned Art, I think the same with the employee.

I PM'ed the user back who had reached out to me. After rereading that message, it looks like he needed to speak to his attorney before posting his tale. I gave him the link to this thread so if he can reply I assume he will.

 

My point is there are some lurkers out there who should not be worried about posting something negative if they have a beef with Ferrari or a vendor or shop or anyone as long as its not personal

And YES, there are always two sides to each story.

He signed up to Fchat 3 years ago, not 3 hours ago. That also makes a difference IMO.

 

FWIW I just received another PM from a THIRD disgruntled EAG customer.

Haven't we seen this story before? An innovative new shop or supplier with a hard to find part or unique service that turns out to be a total nightmare for a lot of people? I could probably name half a dozen companies like this who have come through FChat. At first they have a great reputation/great reviews but eventually the bottom falls out and a lot of Ferrari owners end up being hurt financially. Of course, a lot of times these guys also do what Art did by promoting their business while skirting FChat advertising rules. Now, I have no way to know if EAG is going to be like these companies whom have hurt users or not, but IMO it is not looking good.

 

Plenty of horror stories from Art and EAG, I'm amazed people do business with them Fool me once shame on you, fool me twice...well you know.