Mercedes Rant

As I've mentioned in other posts, I have a 2016 S550. Sticker was $124k. For the first time ever I leased the car (for 3 years). I really did not care for the car and ended up with less than 10k miles on it after 3 years. My lease expires 8 days from today.

I dropped it off at the dealer for a pre-paid service about a month ago and told them to just keep it as I wanted to return it now and that way would not have to return to the dealer again.

The dealer told me I had to contact MB financial as they could no longer inspect lease return vehicles. Well ok. That 45 minute call was a nightmare. MB Financial repeated that they require a third party to inspect the vehicle but they would go to the car. Ok, whatever, lets schedule that. "well it seems we cannot book that right now, but we will have the third party contact you. No call so I called MB financial again, fruitless conversation and again "someone will call you".

Yesterday I get a call from Daqwitha from MB Financial, leaves her phone number with my secretary, but no extension.

I call and after 5 minutes of locating my account again says they need to arrange an inspection. I say great, its at the dealer. "we cannot do inspections at the dealer" and then "we cannot schedule an inspection in under 9 days" then "well the dealer can schedule an inspection but that would be after the lease expires".

My temperature is raising at this point as she is contradicting herself. Then she tells me "well its actually not a requirement that the car be inspected by a third party." At that point the nice part of me leaves my body and Hellboy comes out. I've spent over 2 hours talking to morons whose story keeps changing.

She tries to pawn me off to the dealer (wise of her) but I demand to know the name at the dealership who can resolve this issue, she puts me on hold. More than 10 minutes later she returns and gives me a name.

I wait about two hours so I can cool down before I call him. He handles it pretty well and I'm off to the dealer to sign the final paper work.

I really hate dealing with un-informed people from high end companies who just say things with no apparent reason.

Very sour experience.

/rant off

 

Turned it in. Had to pay $600 for them to process car for auction. The dealer said they were buying the car so it would it would not be going to auction, but I still had to pay the fee. Uh, ok.

Someone will get a very good car when they buy it. Car was as new.

They did want to more know more about my experience but acknowledged there were many “glitches” with the electronics in the 2016 model. It was something like a $20k option or some other seemingly high number.

Last Mercedes I will buy for myself

 

I did not re-read the paper work but should have. I was too pissed off and get wanted to get it finalized

 

This is my 5th mercedes, all purchased from dealers. The only reason i leased was due to the bath i took on my last s class

My posted wasnt about leasing, it was about the incompetence of MB staff, which included both the dealer and MB corporate