Ferrari of Denver

Craig,
I am truly sorry to hear you feel this way and this strongly! I have attempted to change the culture of the store to one that does try to provide a friendier, easier environment do buisness in. As far as your dealings with the stroe prior to just over a year ago I cant say, but I was one of the guys you spoke to when you came in the other day, the way I recall you were short on time, had no time to discuss details and said, "just shoot me a number". Every negotiation needs a starting place and $199k for a heavily optioned, Ferrari Certifed 430 Spider F1 is certainly in the realm of the current retail market, we are always flexible. Your Gallardo is in fantastic condition, looks great and of course I'd love to have it on trade, but according to the VIN# it's a 2004, not a 2005. Retail on 2004's with comperable mileage is high $80k's. I feel confident that Todd with Lamborghini of Denver knows me as well as my philosophies well enough that he'd agree I am not the BIG BAD car guy you make me out to be. Again I'm sorry that you feel this (Ferrari Chat) is the place to express your anger rather contacting me directly to share your feelings. I am available everyday if you'd like to discuss this further. - Mark Dismuke, General Manager - Ferrari of Denver

 

Craig,

I agree and my previous experience at FOD has been terrible. Until, we started dealing with Mark. We buy several cars a year for our exotic car rental business and have always been treated terribly by every dealer we have worked with. When Mark showed up we began working with him and Derek and have had great experience. I share your frustrations with pricing and after market add ons. I do however think Mark is one who you can work with and find a common ground together. He has been great with us.

 

Craig, my experience with FOD has been the polar opposite of yours. I bought my Maserati Coupe from Mark last year, and it was the easiest, most pleasant, straightforward & above-board car purchase I've ever made. All done over phone, fax & e-mail, to include a trade-in, which I also felt I got a very fair value on.

Mark, along with Jeff in Service, and Randy in Parts (followed by Mark Swigert after Randy left) have also been extremely helpful with any questions I've had after the sale - whether it had to do with needing a replacement part, or just a question about something I wasn't familiar with on the vehicle.

I would recommend these guys to anyone.

 

I also can say FOD has alway treated me great, Derek always helps me out even if I show up in a $500 BMW (hehe) and Jeff in service spends time even on the most stupid questions, problems, parts and concerns.

They have sold some of my cars as consignments 2000 M5 and Porsche 911 SC and always got fair values. I also purchased a 2003 911 c2 cab from them many years ago.

Derek even emails me when something unique comes in that he knows I might have interest which is the only dealer in town that does that!

I do have to say spending $40k on upgrades is about on the same level as putting a pool in your backyard in Denver or spending $250k on landscaping and then complaining that when I appraiser your home the pool or landscaping added little to no value.

 

I can't speak to your experience, but I know from involvement in the industry that unfortunately aftermarket add ons often don't add any value and sometimes hurt value. My brother who worked at a dealer would strip off every bit of aftermarket add ons before putting a vehicle on the lot for sale. The dealer didn't want to be responsible for another organization parts or installation. It was good for me as I could get those goodies for free or close to it.

Nice cars by the way.

 

Craig, now that Lambo is gone in Denver...where do you go?

 

This guy is ******. Don't feed the troll.

FOD and Derek are great guys.

 

I think this thread should be removed. theres no reason why this couldn't have been dealt with with a simple phone call, rather than dump all over Ferrari Of Denver on a public forum.

 

Dismuke's reply makes FoD look good. I would leave it up.

 

It is a valid thread...good guys or bad it is best when all views are allowed to be expressed. Yes, a discussion with FOD would have been appropriate and yes it appears the art of negotiation is not a strength...leave the thread and eliminate the name calling.

 

In a world where it's humans buying and selling cars made by humans, sometimes there are problems. Of course, perfection is the goal. The real test comes when working through difficulty. Based on my experience with Ferrari of Denver, I assume they will take immediate and legitimate steps to satisfy any concerns.

Ferrari of Denver has consistently provided me accurate information in a helpful manner.

The service department is excellent. Knowledgable and helpful. One of the very top rated Ferrari technicians in the entire world is right here in Colorado ready to serve.

When price is a priority consideration, there will always be a cheaper car or a better deal.

My personal experience with Ferrari of Denver has been extraordinarily good.

 

"Eveyone in Denver knows me because of the 2 lambos and Ferraris"

That's funny, I've never heard of you. I guess I don't follow the used car market.

 

I think you posted your honest opinion, based on your own particular viewpoint - and others posted theirs.

Obviously you're unhappy because you didn't get a load of support - but now you're taking your toys & going home? And you accuse someone ELSE of being four years old?

I think you might consider re-evaluating your position with the dealership - you had some kind of misunderstanding, or clash of expectations - they reached out to try & re-shape your opinion, and you've so far declined.... obviously no one else who's posted on this thread feels the same way as you do, so what does that tell you? That we're all d*ckheads out to get you? Or does it tell you that perhaps your situation could be unique & maybe you should ask yourself: "Why am I the only one that holds this opinion, and might this be worth me attempting to reestablish a different kind of relationship?"

Food for thought.

 

I have always had positive experiences with FOD.

Spending less than 3 minutes looking online, I found the following on NADA.com:

Low RETAIL: $78,400
Average RETAIL: $91,400
High RETAIL: $99,400
*prices based on clean vehicle history report (which your car does not have)

So, they offered you $76,000 as TRADE-IN, and you are unhappy?

So, they offered to sell you one of their cars for "list price", and you are unhappy?

That seems like a reasonable reply to "shoot me a number" for somebody who spends 5 minutes at the dealership, and is not willing to sit down and talk about it.

 

What that tells me is perhaps those with bad experiences are not comfortable calling out a dealer in a public forum. Just because other bad experiences are not being posted here does not mean no one else has had a bad experience with FOD. Just sayin' . . .

 

The attitude in your last two posts speaks volumes about the kind of customer you are. I wouldnt be surprised if you have been fired as a customer before. Some people wont be pleased no matter what you do.

 

I don't like them either - won't sell me a 458!!!! ;-)

 

Well I have personally known Mark Dismuke for over 30 years, his parents too, in fact my younger brother and Mark graduated from high school together. What I have seen described here is not what I have experienced myself with the dealership, nor who I know Mark to be... I have had nothing but great interaction with FoD and Mark and as he says the door is always open, thats just who he is! Mark is nothing but fair! There are just some people who would complain even if God gave them the keys to heaven.

 

I'm really sorry for your bad experience. I haven't purchased a car from FOD, but they have serviced my 328 and Dino 246. Their work was exceptional. In each case the service department worked with me to ensure I agreed with their technical approach to the repair, the cost, and then followed up to make sure I was satisfied with the end result. Whenever I'm in FOD with one of the cars, Bill Stewart and/or Mark Dismuke ask if there is anything they can do to accommodate me, which in my mind is going above and beyond. So my time with FOD has been very positive, I just wish I could find a service department that's half as good for my other cars.