My experience with the un-professionals at FERRPARTS

To preface this, I ordered a battery bracket from Ferrparts on January 4th. Admittedly not a huge order that will pay for anyone's surgeries but I am a new Ferrari owner that works on my own car, I will obviously be sourcing more parts in the future, but the pure unprofessionalism and condescension I dealt with was unexpected from an established company. I am posting the email conversation that occurred over the past 2 weeks to see what you think. I had also bought a towing eye from them through ebay last month.

Jan 4-order was placed.

Jan 9, first communication-

Ferrparts: "Is used ok on this ? i dont have new. We have NOT charged you for it.. If i get new its ok but have to order from italy and takes about 10 days"

My immediate reply: "I don't care, as long as it works and in somewhat decent shape."

January 12, I email them again:

Me: "When will I be receiving this part?"

Ferrparts replied same day: "Boys can you send him tracking for this bracket
sales order *****" (he copied other people in)

After not hearing anything else, I sent an email today, Jan 16-

Me: "I hope this isn't a sign of things to come since I will undoubtedly be needed more Ferrari parts in the future. I placed the order 2 weeks ago, took a week to even get a response and still don't have tracking."

Ferrparts reply: "Matt I realize that I also tried to see if I could get it from the factory direct out of Italy for u but nobody has these I was waiting for a used car to come in to pull one off of it wasn't about the money trust me were not making anything on the order after shipping and the labor for my guys I will have them refund you immediately"

Me: "So you don't have the part?!?"

Ferrparts: "It's not a sign of more things to come we handle business better than you can imagine we have 15,000 customers and these are parts that you can get a Amazon or Kragen I'm not sure if you realize that. What's funny is I ordered the same part from the factory and was basically treated the same way meaning factory Ferrari directly doesn't have the part that you need.

And they didn't go out of their way actually to try to get a used one I have 200 cars ( Ferraris ) here that we are breaking currently so it's not as easy as you would think considering each car has so many parts in the time it takes to pull tag photo and load it all into the database is un gauntly"

Me: "Do you have the part or not"

Ferrparts: "No I'm afraid we don't have the part. I usually only try to get the parts used of the when no was no longer available from Ferrari if the order is big and profitable I would've normally just said no when we couldn't get the new one I was trying to help you out waiting for a car that's on the way we just bought from the insurance company- so when it gets here if you would like you can call me and see if we have it if you haven't found it and I'll resell it to you in the meantime I told my staff to credit you back in full.

Me (getting a bit irritated being told that I wasn't a valued customer because my order isn't "big and profitable"): "Yes, refund my money, but I will say that the insinuation that you were "helping me out" after a part that was available for purchase on YOUR website was not available and there was very little communication, leading to this, is not appreciated.

Ferrparts: "Wow that's funny because eurospare and Maranello Con.'s websites both show it and Maranello is the factory
And to be clear when you ordered it you were never charged you were only authorized while I checked on new !
Then realizing that I new was not available and that I did not have any more new ones in stock because we sold out
I sent you an email "" communication"" asking if you would like used assuming I had it and could pull it up!

Keep in mind I have a 26,000 ft.² warehouse with $10 million of new parts in stock I'm not a dropshipper like [sponsor's name withheld]
And do $500,000 a month in sales consistently so I don't think I'm gonna miss out on your business or your $38 order
Try to have a better evening sounds like somebody's been a little rough on you"


So basically, I ordered something that was supposed to be available according to their website, and after 2 weeks of not receiving the part (and not sourcing it from anywhere else), they tell me that my order wasn't important enough to be bothered with, and the last email was completely uncalled for...

 

I understand, but the fact that I didn't hear anything for 5 days after order was placed, and then had to contact them myself to find out that the part wasn't available after 2 weeks and then met with sarcasm is unacceptable..

 

Probably. I am just one of those people that do what I can to excel at my job and take great care of my account, and get super annoyed when people don't care enough to perform their basic job functions. It happens way too often.

 

I believe I know what you are referencing, I've stumbled upon that copycat site...yeah, pretty bad.

 

Wow, interested in the issue that caused you to revive several dead ferrparts threads...I won't say the "issue" was ever resolved, and there have been plenty other stories like this, even from professional service centers I've dealt with. I have, however, ordered multiple parts they had put on ebay and have had very good experiences. Seems when they actually physically have the parts, they are responsive and sometimes their prices are worth it. Still doesn't excuse the rudeness, though, when there are plenty of other good outlets for parts, Ricambi and so on.