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www.racing-bag.com

Discussion in 'Europe' started by shelbee, Apr 19, 2004.

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  1. shelbee

    shelbee Guest

    I placed an order of Ferrari merchandise via this web-site, a company claimed I think based in France. The order went through on-line and they said to fax the credit card info with the provided phone number.

    Having fax the CC info then never heard from them,

    check the order status, it said "the order has not been shipped"

    I e-mailed them twice, still no response

    I called them long distance from the US and left message (because I did not know the time difference between Pacific Standard time in the United States and France, I think 8 hours??) and they never replied me back.

    I don't understand, is it because a typical French mentality??? Slow but "not sure"??

    My cc has not been charged what so ever.

    Anybody has the same experience like me, or just because I am American customer??
     
  2. Wolfgang

    Wolfgang F1 World Champ
    Lifetime Rossa

    Mar 8, 2003
    16,743
    Heidelberg, Germany
    Full Name:
    Wolfgang
    Hi,

    are you talking from this store???

    RACING-LIVE S.A. au capital de 1 341 270 €
    HELIOPARC - Av de l'Europe - 34830 CLAPIERS
    Tél : (+33) 04.99.622.525 / Fax : (+33) 04.99.622.501
    Web : store.racing-live.com
    SIREN : 400 395 455 RCS Montpellier - SIRET 400 395 455 000 19 - APE 924 Z

    Do you need some help?
    Do you want us to call them?

    We have some french participants here and I don`t think its a big problem to get clearance about your order.

    If I understand you right: Nothing happened till today. No shipping and the y DIDN`T charged your CC?

    Please let us know what we can do for you; you are always very welcome.

    If its too private with all the details, drop me a PM

    Wolfgang
     
  3. shelbee

    shelbee Guest

    Thanks Wolfgang, I just sent you PM.
     
  4. Wolfgang

    Wolfgang F1 World Champ
    Lifetime Rossa

    Mar 8, 2003
    16,743
    Heidelberg, Germany
    Full Name:
    Wolfgang
    Thanks got it.
    Do you want me to call them right now?
     
  5. shelbee

    shelbee Guest

    Sure if it is not too much to ask. If you could ask them to simply e-mail me and ask them what's going on.

    Thanks, Shelbee
     

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