Scottie- I don't disagree (and could conjure up a couple of other arguments to support your position too), which is why I mentioned that "The Breakers should've made certain that Scottie, et al, were aware of the no-cash policy (especially since it's a recent advent)". Ira
Last week the General Manager of the Breakers, Tricia Taylor, sent me an email apologizing (sort of) in which she said that the hotel would reverse ALL the charges. I suppose that I should not be surprised that that HAS NOT happened. Sent her ANOTHER email this morning, we will see if that fixes it. At this point, with the time I have wasted on this I could have flown to Alaska, signed on as a greenhorn, braved the Bearing Sea, and caught my own freaking king crabs! I know that it is one of the world's most dangerous jobs, and that my chances of survival would have been slim - but, then again, so are my chances of getting a dime out of the accounting department at the Breakers. Scottie
Today, I finally got my refund from the Breakers. Took about a dozen emails and bucking it all the way to the general manager of the hotel and the president of my bank, but in the end, I not only got the money that was improperly held but also got my meal at the Breakers comped. I guess that I'll have to cancel the car side food service during Cavallino. Not so sure that I am in a rush to go back, but if I do, I am insisting on paying cash. Scottie
There is probably a cash surcharge. I think bringing a box lunch from Bud's seafood sounds good to me. Perkins had pretty good breakfast when we ate there before the PBSCW. Glad you got the refund. BT
Viva la thread de Breakers! On a slightly on topic note, I saw a 360 coming out the Breaker's driveway this morning. And another in front of Cucina. And a yellow 550 heading down Ocean dr. And some Aston's And a million Bentleys And some....
That's Palm Beach for you. I was down the weekend before last, and in about an hour I saw a 430 Spider at the Peruvian docks, a 612 at the Heart of PB Hotel, 2 360 Spiders at The Breakers, and another 360 Spider on N. County Rd. & Royal Poinciana.
Scottie: Did they actually debit your account or just place a hold on it? Most times when you make a purchase with a debit card for a Point of Sale (I am assuming it is a debit card that takes money out of your checking) a hold is place on your account for three days and then the merchant has to submit the transmittal to the bank, or else the hold will drop off. This happens a lot a gas stations when you put your card in, they do a test debit of $1 to make sure that your card is valid before it lets you pump, and then they do another one for the actual purchase amount. If you check your account the following day, the available balance will be less the amount of the test transaction and the actaul purchase, but then the next day, the $1 will drop off and the actaul purchase will show. This also happens a lot with hotel reservations and credit cards. They place a hold on your account for a certaint amount even though your actual bill may be a different amount. I cant figure out how the Breakers messed your bill up since it was just a simple purchase. Maybe they keyed it in wrong and marked it as hotel reservation in error. It is a pain in the neck to get the hold released, since most retail places dont know how to correct it out, and screw it up even worse if they try, and most banks will tell you just to wait the 3 days to see if the charge is actually debited, and then will tell you to file a dispute for the charge after it hits your account. We have our company Christmas Party at the Breakers each year and have over 1000 people and have never had any problem. The first year we had an open bar for a few hours and then it ended. The President then wanted to keep the bar open longer and they wouldnt take cash for drinks, he had to pay a certaint amount and get drink "tickets" that we were given out to the employees. I dont know if he paid cash for the drink tickets or not. I guess they are afraid of the help skimming and keeping the money. Funny they took cash for the tickets at Cavallino this year. Scotty you should have told them that you are a member of the SSF and that you were going to have all the members who entered cars in the show last year boycott it in the future so maybe they should contact another car group since they wouldnt want to advertise a car show next year and have no cars show up.
We had lunch at The Breakers at last year's Cavallino (well, this year's too, but that's not the point). Since I was driving I had lemonade instead of the bloody Marys everybody else was drinking. Anyway, I'd worked up a powerful thirst after a few hours of drooling over the Ferraris (and some of the, uh, spectators....I never knew how many guys take their "nieces" to these events....). Anyway, the waiter kept the lemonades coming and I walked out with a $22 lemonade bill...no free refills a'la iced tea, boys. Jack
everytime a debit card is swiped the bank puts a hold on those funds, if the debit card was swiped once, then and the card was reswiped for whatever reason, your bank holds the funds for atleast 3 business days.
That is EXACTLY what happened. They swiped my card twice - both times for an amount in excess of the actual tab - one for $65 the other for $160 more. Despite the fact that I had only signed one tab and it was for an amount certain - including a generous tip. The part where I felt they screwed up was, when I discovered the problem, no one would return my calls - each time telling me that it would be taken care of immediately - and the problem was allowed to persist, unresolved, for a week. I should never have been forced to "whip out the card" when my cash was on the table. I should never had to call a second time once the problem was brought to their attention. I should never had to buck the problem up the chain of management - to the General Manager of the hotel - for resolution. And, it should never have taken so many days to get resolved. Perhaps, I am wrong to expect "more" from a high-end facility like the Breakers - but I think that any place that charges what they charge should have customer service beyond approach. I've always liked the policy eschewed by the Marriott chain "how can we make it happen for you." In this case, at the Breakers, they made me feel like it was MY problem and despite their repeated assurances, never seemed to take the action necesary to resolve the situation. Scottie