Sad but true

Yeah that really benefited the community also. Go do laundry or something.

 

Yes, I've been contributing for over a decade....not complaining from post #1

 

Yup.

Also, the thought that posting here, will in some way convince a shop to change its attitude/policy/approach is just grasping at straws.

Most folks that run successful businesses have established an approach for that business. An angry post here isn't going to get them to change that.

D

 

It sounds to me like the OP didn't give the shop enough of an opportunity to correct the problem; he contracted prematurely with another shop. He should have at least gotten in writing from RAV that they wouldn't honor a "come back."

 

I think they refer to it as "Jumping the gun"

 

Sounds like he was trying to get instant resolution. I've had customers call me 5 times in 30 minutes. If I'm in an hour long meeting the 6th call is from corporate saying I have an irate customer.

As to a list of reputable shops, that turns into a mess. It's a rare shop that doesn't have some person have some poo poo comment. In my business we know we aren't going to win them all. Customers are people and not all people are above board. I'm sure if we could get the reputable shops to talk they would have piles of stories about customers that really stuck it to them after they provided a good service. The best shops don't get into the fray, they allow their reputation to speak for itself. I don't know the shop in question at all. It's not their job to refute every word of the OP. I think they gave something of a moderated professional response.

As was recommended. Talk to people you know and trust to get a recommendation. I realized that the best shops don't even really want their names necessarily thrown around in a public forum. Some are booked months out with customers they have ongoing relationships with. I now have a few shops that I've been very happy with, some known, some not as much.

Best we can do is network and find people we can trust. My first meeting with my first tech was like an interview, both ways. We had a really nice long discussion about what I wanted and expected from the car. It felt real good. Another shop I did the same thing and didn't get the same feeling when I tried to have a discussion so I haven't gone there.

Good luck everyone.

 

Not at all my experience with amex. Just the opposite. They yanked the money out of my account not once but three friggin times for service i did not get. I didnt notice it on the bill and paid it. Then had to withhold payment on the next one until i got a credit. Real pain in the ass. V

Visa was just the opposite they gave a credit and told the vendor to make ot right.

Just sayin must be on a case by case basisi for both is all i can think of.

 

Sorry for your bad experience. . BUT Rac doesn't have any ferrari mechanics working there anymore. They aren't the place to take ferrari like they one were. I also found out the hard way when they screwed up my clutch install. .

If in dallas do norwoods or boardwalk. .

Stay far away from RAC. .

 

I am sure he appreciates the advice. Unfortunately it's to late now.

 

I'm really sorry to hear about this. I've been there before and it's never a good feeling. As for you only having 1 post that's irrelevant, I've been a lurker on here for years and only now just started posting. If something like this happened to me I'd want to tell the community as well. Here's to hoping it can get sorted without getting way too messy.

 

If this is so, why did they work on it?

 

There are a great many shops all over the country without either equipment or specific product knowledge working on these cars. There are others that have a constant cycle of employees going through. One week they have a good Ferrari mechanic, next week not. That is really common. If Ferrari is not their only business or at least their primary business one of those two scenarios is a near certainty.

Don't feel shy about asking very specific questions about both especially when it comes to the later model cars. Many shops are just shotgunning repairs because they do not have the specific computer equipment or their mechanic is reading FChat to try and diagnose your car. It is happening every day.

 

Kind of interesting how similar, yet different, OP's story is to the shop's.

I absolutely wouldn't pay transport costs to have my car taken back, unless I had confirmation that I would be reimbursed when/if the cause of the failure was determined. Also interesting (if accurate) that he called from a different number, and the shop answered after sending his number to voicemail immediately prior.

Hm...

 

One reason, the 20k they got from the op.

 

True. There are a boatload of threads in the Technical Q&A section from folks with a handful of posts to their name that start with "Hi guys, I have an (insert model here) in my shop, and wondered if anyone here knows the correct cam degree angles..."

 

Out of curiosity I just looked up their website. They show they are currently working on a customers F-40. I guess they will be using the search engine on here to figure out what to do.

 

In over ten years you can't fill out a profile?

 

This thread is becoming boring.
Just my thoughts......

 

Sorry we are not keeping you entertained. Maybe you can read something else.

 

I think most readers take interweb postings with a grain of salt, but I personally don't mind a bit of dirty laundry. First, it's entertaining, albeit at others' expense and that is a part of human nature. More importantly, it's a useful data point to those researching a business. One diatribe from a customer that comes off wacky does no harm to a business, IMO, as most people consider the source, but if it happens multiple times or seems like there is some fire behind the smoke then I for one don't want all problems to be privately resolved. I've had plenty of run-ins with businesses where I wish I'd had the benefit of other people's reports instead of after-the-fact commiseration. I would like to see this matter resolved in some kind of mutually acceptable way, however.

 

I have a rule: I treat people over the internet the same way I would treat them face to face.
It is not about being entertained.
I hope this problem gets solved amicably too.

 

buying a certain brand of car doesn't obligate you to join a forum

 

Just thought i would. Say something about my experiences with good shops.

The best shops i have had exotic car s serviced at want your buisness. They take you around the shop, they introduce you to the professionals that are going to fix your car. They do not tell you you can not talk to them once the service has been done. They give you back your parts unless you say you do not want them. They tell you where they saved you money and they tell you if they broke something.

Many consumers expect that shops are perfect, they are not, but many consumers expect the impossible. We all know that when working on something there is a possibility of damaging something else, especially if it was worked on previously by someone without much experience and why would that be the new shops fault.

Many people on here wonder why some of these technicians have no patience on this forum, or simply quit posting but when you are an expert and are being argued with, called a crook, etc what do you expect.
Before spending 20 thousand on a car, any car maybe as consumers we should do some due dillegence and ask the hard questions, and know that the shop is qualified, concerned, and looking after our best interest. Its all about relationships and if you micro manage anything you can find fault. Who wants to work for a customer like that.

I also dont think its very professional for Scottsdale to say after the fact their bill would have been less. I bet most places after the fact would have been less. But whatever.

To the original OP i am not trying to necessarily defend anyone jus talking my experience with all shops.