Reputation of Reina International?

PM me if you are really interested.

 

share with the rest of the class

a friend sold a car to them, it wasn't a pleasant experience.

 

Actaully, I have always wondered the same thing too. Please share?

 

I assume you are all interested in their sales practices rather then their service department.

I don't want to post anything that I don't have direct personal knowledge about. One story that I was personally involved in concerned another F-chatter from Dallas who was shopping for a Testarossa. (He had called me to see if I knew of a reliable place for a PPI if it got to that point) Reina had one advertised, the F-chatter flew up to Chicago for business and then drove to Milwaukee to see the car after briefly talking to them about it on the phone. When he arrived at the shop, the car was not there. They hemmed and hawwed and made up a BS story that the secretary was out running errands in it and would be back soon. Literally hours went by and still no car. Frustrated F-chatter had to catch a plane home. Turns out the alleged Testarossa was a consignment car that had been out of their control for months and they had no way to show it and no rights to sell it.

Make of that what you will.

 

They serviced my g/f's fathers 911SC; They removed the engine to replace the seals in it but they failed to advise him about the radiator needing service. Shortly after it was returned to him, he had issues with coolant leaking and they said they need to remove the motor once again to perform the repair and will not give a break on the charge. Needless to say, he is not subscribing to thier double-dipping and not be returning there.

A fellow F-chatter I know took one of his f-cars there for service and they scratched the bumper. It was painted- but still, that should have been avoided.

 

911SCs are air cooled.

I'm not saying Reina Int is perfect, but I am calling BS on your story.

Over the past 4 years I've been treated more than fairly by their service shop on various work done on my 308, BMW and Jeep.

 

I agree on the "story" of the 911SC but I bet it is followed up with spark plugs for my diesel..... I can't comment on Reina but I can comment on people that have no clue what they are saying in this case.... We don't need BS comments on subjects like this so if you have no direct experience don't comment. We use this board to share facts not fiction!

 

Before I get flamed or accused for this & that, I apologize and was mistaken. Its the oil cooler/lines thats giving the problems. I last saw the car this past fall and thats when I got the story. The car is real and so is the issue. Matter of fact it 'lives' or shall we say 'sits' in a garage in Greenfield.

-John

If someone so badly wants actual verification of this I can make arrangements to meet its owner and discuss its exact particulars. PM me

 

John - everyone makes mistakes, no big deal, but that "story" has more holes in it than just whether it was a radiator or oil cooler.

I'm 99% sure a 911's motor does not need to be removed to change out an oil cooler (which is located in the front fender in my brother's SC I'm pretty sure).

If oil lines are clearly leaking before or after an engine-out service and Reina didn't at least point this out (giving the owner the opportunity to address the issue at that time, at additional cost of course) then I agree it's an oversight. Nevertheless it shouldn't require pulling the engine out again to fix.

Will confirm with my brother next time I talk to him.

 

The 911 S/C has two oil coolers. One ON the engine, he other operated via a thermostat that is located up in the front fender.

Having said that... I have replaced both coolers w/o removing the engine. But I am particularly well equipped.

 

My g/f's father is retired and does not have the health, muchless the tools & ability to service the car like others of us would/can our own cars. Unlike him, I have no problem tearing the upper half of my cars's motor's down on a random afternoon to do this or that. I'd be best to describe him as a very 'hands-off' type owner and he's one of those that when it comes to servicing that or any of his cars, is pretty much totally reliant (oil changes too) on what the mechanic says and does. To us it sounds like a case of Reina wanting to make more $ off of him.
Michael B- I think it is the one on the engine.
Nurburgringer- It did go to Reina and the motor was removed for the service and another porblem does indeed exist. It is an '83 S/C
I don't know much about those cars, therfore I don't know all the specific details on whats required for various P-car servicing issues, so I'm sure if one wants to, they are going to find 'holes'.

Im gong to put myself out there and ask this question because I don't know the answer - Do those cars actually have any coolant in them, or do they rely strictly on airflow and the oil coolers to keep the temps at bay?

 

No coolant. Its air/oil cooled.

 

Could be, but if all you've heard is your FIL's side of the story (coming from someone who doesn't know anything about cars as you describe it) then it's out of line to speak ill of a business like you did.

It's true I'm friends with the owner, his son, brothers, wife, etc but I wouldn't have any issue about people posting first-hand or at least substantiated complaints about their service work.

I'm sure there are some out there; Reina has worked on literally thousands of cars. People entrust Daytonas, Dinos, Testarossas, 599s, Scuderias, 3500GT Lambo, Diablos, Bentleys, various Porsches, etc to him and his team so obviously they aren't hacks.

Why hasn't your FIL taken the car to someone else for a second opinion, or at least spoken with other mechanics?

 

So let me get this straight... This post was looking for thoughts on this dealer's reputation.

I post about an issue pertaining to one of the cars they serviced and an outstanding issue it still has, abiet I had to get a few facts corrected, but according to you my account should be nullified just because you know the family and they've worked on an impressive array of cars? The oil on the ground after that major service is pretty subtantial to us- regardless of his relation to me or his technical abilities. Fact is- This IS one of the ones out there that didn't receive thier impecable service, and as much as you may say your willing to hear about issues, your really not. Anyways, I'm not going to go round and round with you or entertain your challenges on this topic.

 

If 5000 people are happy with their service and one person is unhappy with their service you will generally only hear from the person that is unhappy with their service which may influence many to think they provide poor service. I have never gone to them for any service but I have stopped in more than a few times in the last 20 years (also years ago when they were at their old location). Their shop is neat and clean and they do a nice job with their Italian car show every summer. And they have been around for a very long time. If they made customers unhappy they would probably not have survived as long as they have. In the car service business occasionally something happens. At any auto service center - not just theirs.

I took my 2006 MB S500 4matic to Autohaus in Chicago for warranty work in 2010. They kept it for several days. Later I find they damaged the rear bumper and they sent it out and had it repaired/painted. But during the warranty period they went out of their way to fix everything that needed to be fixed.

Rodney
1990 348 TS