IAG - Bad Experience

Ultimately, I think ///Mike is correct: an ignition miss or rich condition on atleast one bank was not tuned properly and probably caused the O2 sensor to fail and also the cats.

The engine was NOT tuned any where near proper and one of the items on PPI was to adjust the fuel mixture for the engine. If the fuel mixture needed to be set and O2 sensors replaced (per PPI) then why didn't the F-dealer see that the cats were burnt out? Then engine required a LOT of work to get it running properly (I'm sorry I don't have those receipts).

Remember the car was advertised "engine out service less than 100 miles ago" what srot of service left the car in this condition? Why would the car be burning up O2 sensors? To me these issues (and others) speak to the fact that the car was grossly misrepresented.

In the end, the car also need new cats because it wouldn't pass emissions.

The electrical system was in shambles there were splices bypassing one of the circuit boards. Several wire, fuses etc had burn marks all over them and any and all of those involved in performing service would have EASILY noticed this but either ignored it or concealed it.

 

Basically, the car was a mechanical basket case that took months to unravel. How much do you think new cats, tuning the engine and replacing much of the electrical system cost? Answer, it costs tens of thousands of dollars!

So, here is my complete list of items that were promised (some verbal and some in writing):
1) O2 sensors (if they were replaced) they were brunt out by the time the car was delivered.
2) Set fuel mixture (if it was set) the engine still didn't run properly for months after it was delivered.
3) Left Front Wheel bent - even after FINALLY sending a wheel over a month later the replacement wheel was not the correct color and turned out to be bent beyond repair too.
3) Extensive engine tuning was required (even though car was advertised as "major service less than 100 miles ago". I would expect that the major service would have been done properly.
4) Window inoperable (this was a verbal promise because it was reported at F-dealer not working AFTER PPI). Car arrived without window working again.
5) non function catalytic converters - I was promised "a complete new exhaust system had been installed".

The 5 items above reflect the major issues that were promised but not upheld.

I believe the electrical system issues were concealed because they would have been OBVIOUS to mechanics performing work (but possibly (and unintentionally) missed during a PPI).

I've posted photos of the electrical issues and burnt cats. You can either take my work for their condition or not. I can't produce photos for the other issues, they were simply dealt with along the way.

As these issues began to unravel (which took weeks and months to unravel (a) how long do you think it takes to get into a good mechanic and (b) have the mechanic find one problem which leads to another problem etc) IAG was speaking with me, instructing me to "find out what's going on then let us know, send photos and receipts". I did just that at which time Artie (owner of IAG) promptly quit responding.

I continued to call IAG and leave messages (should I post phone records showing how many calls, their times and date too??? I don't have time to do that!) as the issues continued to unravel I'm not going to waste my time sending ADDITIONAL documentation to a dealer that's not responding.

I did continue trying to reach IAG via phone hoping they would actually care at which time I would be happy to collect and share ALL of the bills and receipts, but IAG NEVER did care or take the time to call back.

Again my point is that the dealership went on for months of "we'll get back to you" instead simply never did - that's avoidance. As late as this summer they still never bothered to call back (and they've admitted to this in this thread).

So, take caution at my experience, or don't believe it - its up to you. If I collect and post all the receipts that add up over $20k does that some how change change my point? What if the receipts add up to over $30k? What if the receipts add up to only $17k? The total spent to remedy the basket case doesn't change my experience with IAG

Unfortunately, it took months to determine the depth of everything that was involved. More unfortunate is that IAG simply didn't care to even follow up.
Image Unavailable, Please Login

 

Since you're referring to the previous thread, I'll remind you that IAG claimed the following:
August 2014
1. Major Service $6,277.08
2. Install OEM cats & pre-cats $4,269.85
3. Install OEM wheels (wheels provided ... labor $507.41
4. Install two 225/50ZR-16 BF Goodrich, totaling $199.20
5. Install two 255/50ZR-16 BF Goodrich, totaling $285.60
6. Remove & recover dash $4,375 (dash covered by ASI of Tampa)
October 2014
7. Replaced expansion value (while dash was out)
8. Replaced turn signal stalk $1,194.36
9. Replaced air pump $498.25
10. Replaced air check valve
11. Windshield $4,364.44
12. Fuel Pump $344.62
13. Replace right inner CV boot $191.06
14. 02 sensor $106.32
15. Replaced throw out bearing seals $630.00
December 2014
16. Replaced Clutch assembly $2,992.32
17. Replaced trunk seal $175.72
18. Remove pads & calipers, operate pistons to unseize. Clean and flush break fluid $357
19. Replace reverse switch (under center console) $408.02
20. Lubricate to unseize passenger window motor (replacement part unavailable) $367.50
21. Buffed scratches out of driver door & side quarter glass $439.79

Total of work at Exotic Motors $31,118.04

IAG claimed the work was top notch and that this "was the nicest TR they've seen in decades" (this was a verbal quote from Stu at IAG).

IAG said they went over this car themselves "with a fine tooth comb" and they work a lot with Exotic Motors (who performed much of the work) and "not only does IAG trust Exotic Motors implicitly, IAG carefully inspected it after purchasing it" (this a paraphrase from regarding conversations with Stu.

So, GatorFL - did I expect a "ragged out car with issues" or a "concourse car"?

Well, I expect relative truth (from a reputable dealer) not concealing a car's condition (this is WHY I'm warning F-Chat members to begin with, now that this dealer is actively marketing cars on this site).

Also, please remember that the ultimate buyer of this vehicle is the one who wanted it pursued - I didn't push this car.

Finally, the subject vehicle is, as of this summer, a Platinum award winner from a local FCA concourse. It simply took time and money to sort out the issues and the car is now truly a stunner!

 

To summarize: I (a ten-year F-chat member, previous Regional Director of the FCA and longtime Ferrari owner) made a warning about MY experience regarding a dealer (IAG) who has recently began advertising their cars for sale on F-Chat.

I did not and do not intend to post receipts and attempt to PROVE my experience; I have provide a summary of the issues and some photos.

Believe my story or not - I don't care. Hopefully if you purchase a vehicle from IAG you're extra cautious.

That's about it from me on this issue.

 

It's interesting that you "don't think I did my job". I had a visual inspection of the COSMETIC condition of the subject vehicle which it passed (and the cosmetic condition has NEVER been a point of contention).

I had a PPI done by a local dealer.

What you don't know is that I strongly urged the end buyer to allow me to personally go inspect the car (in which case he would have to pay travel expenses) and he chose to save the money. I continued to follow up with IAG on behalf of my customer for months as information became available.

I can only do what a customer will allow me to do (and pay for).

 

Do you honestly believe that the "only" fault of IAG is not following up with the customer?

Items promised but found faulty:
1) O2 sensors (if they were replaced) they were brunt out by the time the car was delivered.
2) Set fuel mixture (if it was set) the engine still didn't run properly for months after it was delivered.
3) Left Front Wheel bent - even after FINALLY sending a wheel over a month later the replacement wheel was not the correct color and turned out to be bent beyond repair too.
3) Extensive engine tuning was required (even though car was advertised as "major service less than 100 miles ago". I would expect that the major service would have been done properly.
4) Window inoperable (this was a verbal promise because it was reported at F-dealer not working AFTER PPI). Car arrived without window working again.
5) non function catalytic converters - I was promised "a complete new exhaust system had been installed".
6) Electrical system with spliced in bypass around burnt out fuse panels (this item falls into the category

The 6 items above reflect the major issues that were promised but not upheld with the electrical issues being completely concealed.