Ferrari experience counts.

My immediate thought is that if you actually talked to your customers, you wouldn't have to come onto a car board to ask that question.

My second thought is that if you had actually contributed your experience of many years on this forum over time, rather than being a first time poster promoting your employer, you might get some credit for good intentions and maybe some slack about the underlying nature of this post.

 

perhaps he is busy speaking with his customers in real life and has little time to read and post on here. not everyone has the time to rack up almost 5000 posts on a message board...

perfect example of this.
http://www.ferrarichat.com/forum/showthread.php?t=216541

 

Kevin- I am about 50% sorry for the nasty response to your post. Here's the other 50%- In my arguably limited experience (used to be in the biz, now just a Ferrari owner) the local dealer has never given a rat's behind for anything older than the latest models. I have been told this directly when visiting the showroom, when I worked with the shop back in the Cavallino days, and most recently last spring when I was trying to arrange a pre-purchase for a 328.

Based on your post perhaps things have changed, or will change. I sincerely hope so.

I would love to participate in some kind of owner's clinic, as long as I didn't feel the dealership vacuum tugging at my wallet or the salesmen leering at my lowly 348...

Good Luck!

 

Which dealership?

 

Im sure like every other dealership in the Las Vegas and the Country times are tough and Penske-Wynn is NOW trying to reach out, BUt Kevin is a standup guy and sincere about his craft it might be a great opportunity to get some basic knowledge of your cars, as long as Management at Penske-Wynn stays out of the Garage.

 

Why not ante up and become subscribed so you can post this advertizement as it truly is?

 

I had my Maserati Cambiocorsa serviced at Penske last week and I want to thank them for the great service.

Say hello to Rich... and thanks very much!

 

Im lost what is he offering??? Service or A tech session?

 

I just noticed your remark. Reading your response I have to wonder why you think it matters what Ferrari customers do with their personal time?

In any case, full disclosure would be nice:

http://ferrarichat.com/forum/showpost.php?p=135828092&postcount=14

I gather you're proud to work for Penske; unfortunately Kevin's promotion of a Penske activity is not permitted under the TOS, which I could have probably stated more directly. The way I phrased it probably was a bit nasty, but TBH it was not clear to me why he couldn't talk to your customers, as you say he does, and get a sampling of interest with your own owners. Why come on this board when he should be talking to them every day? But if he was beyond sampling, and was actually soliciting for non-Penske owners to make appointments, then he was in fact violating the TOS. That sequence led me to believe he was being disingenuous and consequently deserved a pointed response.

 

My opinions and or dealings with Las Vegas Penske Ferrari follow. Let me start by saying the gentlemen here on F-chat are for the most part professional and have the "passion" that is all Ferrari. With that said I am a long time lurker and now a new owner of a nice 01 360 Spider. I am in the customer service business with the flying public and am acutely aware of the difference between honest customer service and lip service. I have owned an exotic car for quite some time prior to the Ferrari purchase.

I started my quest by being inquisitive about the service of the 360 and what to look for and what not to. The communication established with the gentlemen at Wynn/Penske was nothing short of astounding. I was not even a Ferrari owner yet and was welcome with professional and accurate advice concerning my upcoming purchase. (*It was a purchase from a private party.) John, (Service tech) joined the conversation about what to look for, etc and provided information that you just can't get anywhere else. Talk about passion. These guys have untold decades of experience with the marquee and still have time to elaborate in frank discussion with me, a yet to be owner. This is passion.

Our cars come with no guarantee of satisfaction. Once you drive a Ferrari, it is easy to see why the marquee is what it is. How refreshing in this day and age to meet people without prejudice and knowledge beyond what is required. Unless you actually experience the people at penske/wynn then maybe withholding an opinion might be prudent. My 360 Spider will be in good hands at Penske/Wynn and Rich, John and Travis are honest, upfront and caring gentlemen.

Please feel free to respond to this post.

Sincerely,

Vegas_Spider

 

Nice post!

 

Indeed, a nice post. I am in Vegas and look forward to meeting you. Maybe at Cars & Coffee this weekend (I am trying to make it). Or did we meet at the toy run? My wife and I were at the toy run in the gray Porsche. We were hanging with the De in the black Diablo.

Having said that, it is annoying to see ads. Especially as a first post.

R.

 

Over the weekend, myself and 30 Ferrari enthusiasts did our semiannual run from Los Angeles to Vegas. I blew a tire on my F430 Spider, and was not able to participate in the Valley of Fire run that our group had planned for Friday (the run details are in the Southern California Fchat section, under "Pauper's Run"). Fortunately, the Penske-Wynn Ferrari Service Department came to the rescue, and allowed me to get home without incident. They flat bedded my F430 to their shop, gave me a slightly used OEM replacement tire, fabricated a broken piece for my HRE wheel, adjusted my clutch (they did not like the way it engaged), and washed my car. As unbelievable as it may seem, they made my a priority, and charged me absolutely nothing. Its service like this that renews my sometimes weakened faith in the Ferrari auto repair business. Special thanks to Richard Kansky (Service Manager) and his team of professionals at Penske!!!

Tim