Fabspeed Buyer Beware (Leaking Headers) - UPDATE | FerrariChat

Fabspeed Buyer Beware (Leaking Headers) - UPDATE

Discussion in '360/430' started by bob224, Apr 7, 2017.

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  1. bob224

    bob224 Karting

    Nov 6, 2013
    56
    Australia
    #1 bob224, Apr 7, 2017
    Last edited by a moderator: Sep 7, 2017
    Update on previous thread - http://www.ferrarichat.com/forum/360-430-sponsored-yellow-compass-group/532084-fabspeed-issue-needing-resolution.html

    Car has gone back to shop for Ferrari mechanic to investigate header concerns. Outcome as follows:
    - most bungs do not seat correctly (don't sit square/flush including after pulling and refitting/tightening).
    - most bungs are leaking under low pressure (air into header inspection port with cloth placed in exhaust tips).
    - fabspeed supplied coatings have failed badly.

    Images attached, video evidence as follows:
    - https://www.youtube.com/watch?v=hFKkZd_bWNA
    - https://www.youtube.com/watch?v=PwNCXUVBbmM
    - https://www.youtube.com/watch?v=UIA0RYa6acQ

    Videos show coatings coming off from mere finger agitation. There have been NO chemicals/solvents whatsoever used in the engine bay/headers as I and my mechanic are ultra sensitive to what these do to various finishes I have in the engine bay (let alone in a fully restored backend which has taken many months and header work was part of - engine bay photo post work also attached). Car only had circa 1000kms of mileage of street driving since headers were installed (car is not tracked). Failed coatings may explain why they were smoking lots over many weeks (not just the first drive as initially advised by fabspeed).

    Headers have been sent out to have bungs welded from the inside to prevent leaks + local company to redo coatings + mechanic to refit headers.

    Invoices (inc labor) to rectify faulty headers have been sent to Fabspeed for settling. After initially ignoring claims, Fabspeed have agreed to only cover cost of replacement coatings only. In their opinion, bungs were loose and not tightened. So they've admitted coating failure but have provided zero contribution to labor costs of pulling/refitting headers. Contradictory, or maybe they expected replacement coatings to be put on in situ?

    Like last time, Fabspeed have been given a number of opportunities to resolve this issue privately (including from Vivid who have brokered) but they've been largely disinterested.

    Went into this expecting a quality product delivered by a standup company. Unfortunately neither have materalised.

    Over to the forum for scrutiny...
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  2. mwstewart

    mwstewart F1 Rookie

    Feb 5, 2014
    2,751
    England
    Full Name:
    Mark
    A couple of observations:

    1) Shouldn't the bungs be fitted with a copper crush washer? It aids sealing and also prevents loosening of the bung.
    2) There are two types of ceramic coating: a cheap wet paint application that regularly fails, and when it does it tends to rub off in a powder-like form. The best (expensive) application is highly specialised and used by the likes of Zircotec. It too can fail if surface preparation isn't of the requisite standard, but it tends to come off in reasonably solid, large flakes.
     
  3. Turbotuner20v

    Turbotuner20v Formula Junior

    Mar 18, 2014
    362
    No issues with my F430 headers, but they don't have a bung in each primary tube.

    Seems an easy fix would be using a copper washer like mentioned, or just basic exhaust sealant paste on the threads of the bungs

    Coating is cheap and the condition is expected IMO (I still bought it for mine, but also wrapped with exhaust heat wrap)
     
  4. Jagbuff

    Jagbuff Formula 3

    Jan 13, 2004
    2,267
    Site of US F1 Race!
    Full Name:
    Franck
    ..clearly the "coating" they use a rubbish. That is true of the large majority of snake oil thermal coating out there. I have Fabspeed headers on my car (CS) and the fit is good, as noted above the bungs with stop leaking with a crush washer (surprised your mechanic didn't think of that). I used Swain coating on my headers and after 5 years and many track days they are still perfect other that a slight yellowing.
     
  5. Mickster

    Mickster Formula Junior

    Oct 24, 2015
    608
    Sweden
    Full Name:
    Mikael Andersson
    Too bad about the headers.

    Good job on the engine bay - looks pristine
     
  6. bob224

    bob224 Karting

    Nov 6, 2013
    56
    Australia
    #6 bob224, Apr 7, 2017
    Last edited by a moderator: Sep 7, 2017
  7. mr_bock

    mr_bock Formula 3

    Oct 27, 2006
    1,373
    FL full time
    In the last pix, the copper washer inside diameter is not of the correct size. The washer should not be hanging off center like that.

    The thermal coating looks like something from a shake and spray can as opposed to a true ceramic that is baked on in a real oven.

    FabSpeed does not impress me!!!
     
  8. bob224

    bob224 Karting

    Nov 6, 2013
    56
    Australia
    Get that, we'd have used correctly sized washers if we went down that path.

    Purpose was to see what thread was left with use of a washer. 1-2 threads remaining was insufficient in our assessment, particularly given some bungs did not screw down flush against surface (see 2nd photo in first post where bungs where all tightened down, except for inspection port bung where air was being pumped into) therefore not using full extent of already minimal thread available.
     
  9. Jgivoo

    Jgivoo Formula Junior
    Silver Subscribed

    Jan 22, 2016
    436
    New Jersey
    It might be worth your efforts to tap the holes to ensure full thread engagement and buy a longer bung so the correct size copper washer could be used.
     
  10. Fabspeed Motorsport

    Sponsor

    Feb 5, 2009
    3,119
    Fort Washington, PA
    Full Name:
    John S
    Fabspeed developed headers for the 360 over 17 years ago. We've sold hundreds upon hundreds of sets successfully worldwide. In North America, we developed air injection lines for 360 headers for emissions purposes. Overseas, 360 Ferrari headers do not have air injection lines, and we send out the correct threaded plugs to block off the secondary air injection ports. We have not heard of issues with these plugs - threadlock or exhaust sealant could solve this issue. I'm very sorry to hear that you're having a bad experience and I would like to try and make it up to you in the future.

    All Fabspeed headers go through rigorous quality control, including pressure and smoke testing for leaks. Unfortunately in this situation, all that was required was to have the threaded bungs tightened down further.

    In regards to the coating, we are no longer offering this service and leaving up to the customer to choose the coating of their choice - we will ship directly to your coater of choice. We are in talk with several companies, such as Jet Hot, to be able to provide the highest quality solution to heat coating.

    Purchase with confidence as I will personally inspect every order as it goes through quality control testing to ensure your order is perfect.
     
  11. cfensty

    cfensty Formula 3
    Silver Subscribed

    Jan 1, 2008
    1,094
    South Carolina
    My FS headers are great. I don't understand why people shell out for the headers and skimp on the blankets. Got the full kit (headers, blankets, heat shields, O2 extenders, gaskets and hardware). I would not have even considered aftermarket headers without blankets. FS was easy to work with and the install and results are great. The car woke up significantly and sounds much better.


    Sent from my iPhone using Tapatalk
     
  12. bob224

    bob224 Karting

    Nov 6, 2013
    56
    Australia
    Fabspeed's commitment to honoring "lifetime" warranty on headers (inc coatings) is to make it up to customers in the future? How about Fabspeed resolves the issue before them???

    Not as if these coatings failed after a hard life, they failed from the get go. Costs to repair faulty coating have been sent to Fabspeed, have not seen dime contributed to correct these defects?

    As for leaking bungs being fixed by needing to be further tightened, I'll let the evidence speak for itself (how much torque to you think a couple of small/already compromised threads will take?)
     
  13. Patrick21x

    Patrick21x Karting

    Apr 11, 2014
    224
    Orange County
    Well...... That is one way to handle the situation.



    I get that this could be just one complaint from one unhappy customer. But seriously, what the heck is going on over there and why so many complaints??



    Fabspeed Class Action Lawsuit

    https://www.google.com/webhp?sourceid=chrome-instant&rlz=1C1CHBD_enUS720US720&ion=1&espv=2&ie=UTF-8#q=fabspeed+scam

    Ripoff Report | Fabspeed Motorsport Complaint Review Ft Washington, Pennsylvania
     
  14. drcripp

    drcripp Karting

    Nov 1, 2016
    123
    Pittsburgh
    Full Name:
    David Crippen
    #14 drcripp, Apr 17, 2017
    Last edited by a moderator: Sep 7, 2017
    Wow, I've never seen so many bad reviews, but if you look at the BBB site for them, they still seem get an "A" rating with no positive reviews and two fairly vicious reviews. How can that be? Makes me wonder after the veracity of BBB ratings.
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  15. Fabspeed Motorsport

    Sponsor

    Feb 5, 2009
    3,119
    Fort Washington, PA
    Full Name:
    John S
    To be straightforward with you, the information you are seeing is a terroristic threat to us from a single person who goes by several aliases including the name Nick Naylor, whose real name is Sal Pain previously Sal Pane. He purchased a system through a distributor of ours (not through us directly), and had a failure of an O2 bung weld on his F430 due to a combination of improper installation of catted O2 spacers, track use, and him jumping a curb on his way to the track that day. We know this because I have several eye witnesses to the events that occurred, including myself as I was personally present at that track day. Instead of contacting the distributor he purchased the products from, he called Fabspeed directly and demanded a full refund and various other “costs” that came out to a “demanded total of $20,000”, which was $10,000 more than the cost of the parts he did not purchase from us. Despite our warranty policy clearly stating that this was not possible, we still went out of our way to offer warranty repair of the product with him directly, despite that he was responsible for the damage. He refused this, and threatened to ruin Fabspeed’s reputation as he “has all the money he needs and all the time in the world” if we did not send him a $20,000 check immediately. We refused this initial offer and asked for time to work with the distributor he purchased the parts from to accommodate a resolution that was fair for everyone involved. He hung up on the owners of the company and proceeded to drop the atom bomb on Fabspeed by hiring SEO companies to find every possible negative piece of information over our past 25+ years of business (most of which is falsely generated) to create a false “Fabspeed Sucks” agenda. We also discovered he has a past history if you take the time to google search “Sal Pain New York”, and we are now in the midst of creating a lawsuit against him for slandering Fabspeed.

    We work day in and day out to improve the quality of service and products we offer to the sports car community. We do our utmost to work with even those who focus on taking advantage of our company. I am available any time day or night to chat about this situation in more detail to provide you with all the insight you need to move forward in confidence with any of our products.
     
  16. rob lay

    rob lay Administrator
    Staff Member Admin Miami 2018 Owner Social Subscribed

    Dec 1, 2000
    63,279
    Southlake, TX
    Full Name:
    Rob Lay
    good for you, don't take that ****.
     
  17. Fabspeed Motorsport

    Sponsor

    Feb 5, 2009
    3,119
    Fort Washington, PA
    Full Name:
    John S
    Thanks Rob, much appreciated.
     
  18. Skidkid

    Skidkid F1 Veteran
    Owner Rossa Subscribed

    Aug 25, 2005
    9,482
    Campbell, CA
    Full Name:
    John Zornes
    The BBB rating doesn't only count the number of complaints, it cares how they were addressed. EVERY business has complaints. Some are real, most are not.

    And let's be real. 2 complaints isn't a lot. I bet more than 2 complain about me on a daily basis than.
     
  19. Michael B

    Michael B F1 Rookie
    Owner

    Apr 28, 2004
    3,760
    US of A
    Full Name:
    Michael
    +1
     
  20. Flea7

    Flea7 Formula 3
    Owner Rossa Subscribed

    Feb 25, 2010
    1,962
    PNW
    Full Name:
    SKIM
    I installed my Fabspeed header w/ the blankets and test pipes 3 weeks ago and all is good. I'm very happy with the product.... no leaks, no cracks, no problems!

    Thank You Travis!
     
  21. ducrob

    ducrob Formula Junior

    Nov 20, 2011
    749
    Canada
    Full Name:
    Rob
    I have the full system on my 355....still shiny and loud!! There will always be people that won't take responsibility for their own mistakes. All the best.
     
  22. drcripp

    drcripp Karting

    Nov 1, 2016
    123
    Pittsburgh
    Full Name:
    David Crippen
    This issue of "complaints" has become a terribly big problem for businesses. Many of these complaints are unsubstantiated but once in print, there is little can be done to get them off. Some businesses now are hiring specialized lawyers to track down these complaints, figure out who they are and seriously threaten them. Seems like these threats can be removed.
     
  23. rob lay

    rob lay Administrator
    Staff Member Admin Miami 2018 Owner Social Subscribed

    Dec 1, 2000
    63,279
    Southlake, TX
    Full Name:
    Rob Lay
    the poster can be liable, the website can't in the United States and most places.

    the problem for website is they aren't in position to be judge or jury. we have the poster tell us the vendor is wrong and the vendor says the poster is wrong. in most cases best thing is to not get involved, but let both parties have an equal voice and the public can be judge and jury. with fake news these days and maturity of internet people realize not everything you read is true. most cases on FerrariChat the unhappy customer ranting typically is one that looks bad in long run when other side of story comes out. think about it, what kind of person just goes on the internet to rant without first trying every other avenues to get resolution. usually the person resorts to internet trying to give a black-eye because they don't have a case otherwise.
     
  24. Fabspeed Motorsport

    Sponsor

    Feb 5, 2009
    3,119
    Fort Washington, PA
    Full Name:
    John S
    Thank you Michael.

    Anytime! Glad to hear you're loving the setup, any videos? :)

    Glad to hear you're enjoying our exhaust suite Rob, and yes - unfortunately that's correct. Thank you for the words! Give me a shout if there is anything I can help with in the future.
     
  25. Schomer

    Schomer Rookie

    Mar 18, 2017
    14
    How did the threads get "compromised" as you say they did?
     

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