Exotic Car Transport-Cautionary Tale

Sorry to hear that...appreciate the warning.

 

I had a very bad experience with Exotic, made worse by their absolute lack of care or concern over the situation, without so much as an apology or an offer of a "make good." No point in going into the details here, but I will never use them again and would never recommend them.

 

Sorry about your trouble. Make the bas****s pay!

 

And how! The first two or three jobs that he loses would cover the cost of 'approaching' making you whole. Everything beyond that is directly out of his hide. How stupid can he be?

 

I'm currently shopping for shipping several cars for a client, and this one deters me from looking at Exotic Car Transport, even though I've had good experiences with them in the past. It's difficult to recommend a place, even though most have an issue from time to time.

 

Thanks for the heads up.

 

I move several cars a year on the east coast. Thanks for the warning.

 

I used them last winter and the service was impeccable. Based on this information I will utilize another service this winter.

I hope this is resolved quickly for you.

 

I never understand how, in this day and time, companies think they can get away with stuff like this by going silent....

This single thread will cost them more than fixing the OP's car (and apologizing) would have. Now, they (the shipper) will pay more to the OP and spend the next 2 years repairing the damage to their image. Just stupid and amazingly short sighted.

Jimmy

 

Never used them...now never will...Horseless Carriage has my transport company for over a decade...they are not the cheapest but.....NEVER a problem

 

That's an understatement ---- they are always at least 30-40% higher than everyone else anytime I get a quote from them.

I really don't understand how they stay in business, frankly.

 

Glad everything is sort of finally resolved. I have advised service companies to quickly resolve claims whenever possible for decades. Interesting that they had vehicles that could touch when moving. I know when I had a large amount of vehicles transported from the east to west coast my men made a long wood ramp so there would be no scraping of the bodies. They also loaded and unloaded my vehicles because of some of the unusual lights and bumpers.

Hope your car looks as good as it did prior to the transport error.

 

Been there done that, get a note posted on central dispatch about this interaction with this carrier/transporter and always verify the insurance is legitimate and valid. I was just about to ship a Ferrari and I just asked the carrier who was their insurance and thankfully I asked and found out the transporter was not only under insured but the policy was not valid. if I had shipped and something happened not only I'd be SOL i'd be screwed. So, for anyone else reading this use a reputable carrier or build a reputation with a trusted carrier and validate that their insurance is current and valid and can cover your car in the event of loss.
Also make sure when shipping your car that NO old cars are transported above your newer car, Old cars leak.

 

Good advice.

 

A agree with TC. I have driven cars home (SF Bay Area) from Savannah (330GTC), Denver (914), and L.A. ('70 280SL, '89 911, and last, but not least, '96 355).

 

I had a problem with my carrier. It was out of fl but not sure if this one. Truck broke down. So a day after my scheduled arrival date I call and find out the truck has been stuck for almost a week in az waiting for parts but nobody bothered calling. Get a new date and the same thing happens day late and no call. Truck is dead in el paso. Wtf!

This is what really pod me. It was a subcontractor! Truck looked like the service--s$&tty. I was the first stop. A new rolls and two new ferraris were on it. I imagine the trucking co got several nasty calls.

 

Best I have ever used is Jody from J.E.T.S. - (806) 220 3039. He is the only one who touches the cars and takes absolute care. I have tried all the "big" guys (Horseless, Reliable, Intercity, Western, etc.) and I hate to say this but out of all the cars I've bought, only Jody has taken care of the car the same way I would and the car and all the spare parts arrived perfectly. He used to all the driving for Ferrari of Denver and I know that he transports a lot of Ferrari Challenge cars for CC clients as well so Ferraris are easy for him.

But with the other guys, here are some instances:

1) F40 came with a dead battery - driver kicked on the hazards when he was climbing out of the car when he loaded it - add $250 to the price of the transport for me to replace, not the mention the hassle of having to push the car two blocks to my house.

2) 550 Maranello - came with some dings that I had to get out with PDR that were not there when I inspected the car the day before it was loaded and the driver lifted the hand brake handle so high it ripped off the switch for the Daytona seats - another few hundred $ to remedy.

3) Countach - arrived filthy and needing a complete detail because they unloaded it in a massive storm to move around another car so it sat in a dirt parking lot for an hour with serious rain falling, splashing up mud and stuff.

The Daytona, M1, and other cars were all moved from one transport to another in the course of getting them to me when I was told that they would not be moved. All needed something or another.

As I said, Jody is the only one that I trust to do it properly.

 

I have transported 2 Ferraris back and forth from Michigan to California for years using Pilot Transportation in Brighton, Michigan with ZERO problems and I recommend them to Very highly. Timely, courteous and priced right! They handle all special vehicles for the Big 3.

 

Image Auto Group (out of Las Vegas) hauled my 250GTE from Houston Texas to Prescott Arizona. Very courteous professional and right on schedule. Competitive rates also. I had used them once before this job, same results. Highly recommended.
Other side of the coin was Alpine Transportation, which hauled a vintage Mercury from Austin Texas to San Diego California 3 years ago. What a bunch of losers. Non-existent communication, truck driver couldn't speak English and got lost, car covered in grime,,,,, the list goes on.