Dropped my 360 off at Raging Bull this morning.

Just bought the car last week in TX, and had shipped home. It arrived here in OC on Saturday night. I had a little fun over the weekend but first thing this AM I drove over to Raging Bull Performance in Costa Mesa for a new clutch, oil change, and coolant change. I made the appointment a couple of weeks ago, and now I can't wait to get her back!

I'll update with a review of my experience with RBP when I get the car back from them.
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Thanks, it sure is!

I knew it needed a clutch at purchase. The car did not move from its spot on the trailer after it was loaded, until it was unloaded.

They seemed great to get my car on the schedule. But after I set an appointment 2.5 weeks ago for this Monday 10/7 today is 10/9 and they still have not started on my car, I had to go go to a friends house who lives 1/4 block away, and in passing by this afternoon my car was parked exactly where I left it at 9am 2 days ago.

This is not encouraging. I scheduled >2 weeks in advance for a reason after they told me they would need the car for a couple of days. I have something I wanted to have the car for this weekend and it's not seeming like that is going to happen now. I was expecting the car to go in and work to start on my appointment day. At least that's how it works when I schedule appointments for any of my other cars I take in for service.

I had the option of taking it to RMT in Yorba Linda for roughly the same price. But I went to RBP based on reviews I read and due to proximity to my home and business.

I am now questioning my decision to go with Raging Bull solely based on time. I'm not one to talk down on a shop, nor am I going to call them and bug them about it. Hopefully they started today and I'll get it back tomorrow in time for its detail appointment on Friday, and have it back for my event on Saturday. :/

 

Thanks. Maybe next time I'm off to Fast Cars. In the end as long my car gets done correctly, I'm happy. Waiting a day or two extra wont kill me. Hopefully I will have her on time though

 

Thanks for the Tip, I'll give a shout tomorrow!

 

So as of noon today 10/10 they havnt even started on my car. I decided to pick it up and will be going to Fast Cars!. The others suggested can't get my car in soon enough. :-/ I'm a bit disappointed in this, since after talking to Frank he said they were waiting on an Eta for the clutch to be shipped in.. One would think these things would be ready to considering I scheduled well in advance. I can understand a day or two to gather parts but we're on day 4. They could

 

I'm very much aware. I used to own a hi perf auto shop prior to getting into music and eventually aviation.

Please note, I did not bad mouth or say anything negative about the shop other than the time quotes was exceeded and I planned on having the car back on schedule.

That being said there was a lack of communication that occurred. Perosnally I'd expect better when we are taking about the kind of money that is being spent on these services.

I didn't drop my silverado off at pepboys for an alignment. With that being said they (pepboys) have always called me in the past if there was going to be a delay on something for whatever reason. Yes, I get my American vehicles worked on at pepboys... oil changes, tranny fluids, alignments rotors turned ect. Prices can't be beat and they are close to my house. I've never had a problem with any work done by them.

I have decided after talking to Craig at Fast Cars Ltd. That I'll be taking the car there first thing Monday morning.

I can't begin to tell you how comfortable he made me feel immediately after calling in. The fact that so many members here have recommended them via PM helped seal the deal.

The things Fast Cars offered made me feel like I should feel when getting a Ferrari serviced. I'm spoiled by my BMW dealer. And I'm excited to spend my money with Fast Cars. I didn't consider them to begin with based on distance from my house, but they offered to have my transportation all coverd, offered a tour of the facility etc..

Good customer service wins customers. I can't wait to get my car in and done!

 

No sir none of the above. I simply asked how long they would need the car for. I was told 2-3 day max.

I would expect a 4 day delay to be considered significant enough to warrant a call to the customer to let them know what's going on. I maintain and manage several aircraft, I am also a federally licensed aircraft mechanic (FAA A&P), I ALWAYS advise my clients to delays, even "potential" delays so no one is left wondering whats going on. I expect the same when I have things serviced.

However when I called to confirm my appointment, I asked whomever answered the phone to have the owner call me back regarding the appointment. This was the Thursday before the Monday I would drop it off. I never received a call. My intention for the call was to confirm these details, How long, How much, & if there was anything I needed to bring with the car (previous service records) etc. Monday morning came, and I dropped off the car as I had said I would, and never received a call until I called 4 days later only to find out work had not even begun yet.

I can't be upset with them as I did not say I needed to have the car back in a maximum of 5-6 days, but that was my fault for assuming that 2-3 days meant 2-3 day "maximum."

They could have told me when I dropped it off that the parts needed to be ordered or whatever and that would add time to the "job" but that didn't occur. I was given a piece of paper to fill out with my info, and left my keys and car.

I'm not upset, just bummed my car sat for several days without getting anything done. Had they told me this from the onset, I would have taken the car somewhere else.

Today I was supposed to go out with some friends on a drive today (458 and a F12. Which I won't be doing as I don't want to be left in the dust babying my clutch lol

Anyways live and learn, this was a blessing in disguise as now I found Fast Cars, and providing everything goes well, they will have a customer for life!

 

100% communication is key! you sent me pricing information on sticky interior stuff at like 9 o'clock on a Saturday night if I recall correctly I was amazed I believe I even told you so in my reply.