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Discussion in 'Technical Q&A' started by paul28, Aug 22, 2016.

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  1. paul28

    paul28 Rookie

    Apr 25, 2016
    4
    #1 paul28, Aug 22, 2016
    Been corresponding with the above re a problem I have with my i-phone 6s Bluetooth connection in my Cali. The correspondence has been going on for three months and I have got nowhere. They are now ignoring me. Is there an e-mail address for complaints that goes directly to Ferrari Head office?
     
  2. greyboxer

    greyboxer F1 World Champ

    Dec 8, 2004
    12,618
    South East
    Full Name:
    Jimmie
    #2 greyboxer, Aug 22, 2016
    Might they be not ignoring you but on vacation - Italy shuts for August - you could maybe also have another try here in the California section - someone else must have a 6 - also did you run out of options at FNA ?
     
  3. paul28

    paul28 Rookie

    Apr 25, 2016
    4
    #3 paul28, Aug 22, 2016
    Thanks for the response. Ironically I got a reply from Customerservice (?!) today, but no solution.............they simply referred me back to my local dealer!

    I posted ages back in the Cali section and no one responded.

    I have a 2012 Cali and my i-phone 6s will not link with the infotainment system. I other words I cant make/receive Bluetooth calls. I have been advised locally ( Dubai) that there is no solution other than to 'upgrade' the infotainment system ..................which will cost over $5k?!

    With all the i-phones out there I cant believe they cant solve the problem another way?
     
  4. SoCal1

    SoCal1 F1 Veteran
    Owner Silver Subscribed

    Jun 14, 2011
    8,629
    SoCal LA/OC/New Mexico
    Full Name:
    Tim Dee
    #4 SoCal1, Aug 22, 2016
    Thank Apple for not making them backwards comparable. They are the problem not Ferrari.

    Good luck :)
     
  5. 2dinos

    2dinos F1 Rookie

    Jan 13, 2007
    2,950
    #5 2dinos, Aug 22, 2016
    Just a thought:

    Who makes the radio? Try to find their tech line. Ferrari makes a fantastic car, and bluetooth while technologically is within grasp, is not a priority. Another thought is reach out to dealers where they sell lots of cars. Someone may have figured out what's not in the owners manual. And of course, stay on F-Chat looking for solutions. But in the mean time (i.m.h.o.), put the top down, and seek out a great road.

    Best!
     
  6. tantumaude

    tantumaude Formula Junior
    Silver Subscribed

    Mar 3, 2016
    971
    Burlington, Canada
    Full Name:
    Mat
    #6 tantumaude, Aug 22, 2016
    I had a similar problem in a BMW. Make sure your phone's 'name' doesn't have anything other than letters in it. No spaces, apostrophes or numbers. It seems simple, but solved it for me.
     
  7. vrsurgeon

    vrsurgeon F1 World Champ
    Silver Subscribed

    Dec 13, 2009
    16,436
    Charleston, SC
    Full Name:
    Curt
    #7 vrsurgeon, Aug 22, 2016
    Is it under warranty? If yes, then they can replace it or repair it.

    If no. The you can always try beckerautosound.com. Becker/harmann is the maker of the radio. They might give you some heads up on the issue. It could be as simple as send it to them and they upgrade the software to make it compatible with the latest bluetooth. If not that then the bluetooth module might be suspect.
     

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