CNC MOTORS

I have bought two cars from CNC and they were absolutely straight to deal with. Each time, it took weeks for my car to move to "sale pending" or "sold," even after I took delivery. I can 100% assure you that it's not a bait and switch tactic. They just don't update their site regularly and after you buy your car from them, it takes weeks for it to be switched to sold and then removed. They're a car dealer, not a web company.

And FWIW, Dupont and other sites are notorious for having cars on there that were sold months before.

 

Haven't bought from CNC (yet) but I have bought cars through other outlets that still showed for sale online, even though I could see it sitting in my garage.

Sure, maybe it is an opportunity for improvement in terms of customer service, but by itself I wouldn't think of it as a reason to mistrust a dealer, and definitely wouldn't assume a 'bait and switch' motive.

 

I had the same experience a few months ago. Emailed about a car, told it was not available. Looked again a few weeks later and car was still on their website with no 'pending' or 'sold'. I emailed again "Hey, did the deal fall through?" "No, the car is long gone. We do have xyz available though..."

I get what you're saying that they're a dealer not a web company but c'mon it's pretty pathetic. It's not like they're some mom-n-pop shop; they deal in serious volume. They should have a robust enough web platform to just "check a box" behind the scenes to move a car from available to pending or sold.

I'm not accusing them of bait-n-switch but they certainly do benefit from keeping old inventory appearing as 'available' online - it brings in the emails/phone calls which are then met with "but we have this for sale". I think it's 100% intentional. They can and should do better.

I wonder if they ever considered how much it irritates buyers and how it negatively impact their sales instead of boosting it.

I hope someone from CNC will come on here to explain how utterly complicated it is...I will reply by sending my 6th grader to help them out.

 

That's just bad business. It would take minutes to update cars to show sold. ..

Sent from my SM-N900T using Tapatalk

 

A lot of dealers seem to do this. I've seen a few around here actually repost their ads over and and over for months, but marked "sold".
Annoying, but car dealers have never had a problem with being tacky.

 

I completely get that it's not ideal but it's far from a big deal.

Let's be honest: I would rather that be the problem with a dealer than for a car to not be as advertised, to be jerked around in the sales process, or have them be super unresponsive to a problem after the sale. CNC is none of that. They're completely straight up and honest and easy to deal with.

Yes, the website sucks And I have also texted or called about cars on there that were sold so I know what it's like. It has nothing to do with dishonesty or bait and switch, though.

 

Not the most prompt "processing" but nothing to persecute a dealer like CNC over.

Funny this came up as I emailed Cam just two nights ago about their GT-R on the site and it was no longer available. Fine, I'll move on. When I bought another car from CNC it was taken offline before I even completed the paperwork. Great, I guess.... again, no big deal and no impact.

These are car dealers, not website retailers; cut them some slack. I'd like to see you put up your own website which lists dealers with bad website practices and then we'll measure how prompt you are to post every update you receive. Nothing but love. Relax and lose the drama.

 

Agreed. I haven't purchased from CNC but had talked to them about a few cars that I had mild interest in and found Cam to be up front and honest. So you called a place and a car was no longer for sale, it happens so move on, wasn't meant to be. Either be more diligent next time or lose again but don't blame a dealer for advertising and selling a car before you got there. It's not like you drove there and found out it was gone or they took your deposit on a non-existing vehicle.

 

Their tactic is intentional, and not a huge deal....many dealers do exactly the same.

 

That is definitely not bait and switch. Your friend called on the Scud and they told him it was sold. Any dealer would then tell you he had one of a different color if you were interested. Not a big deal.

 

last time I was in SoCal. I stopped by CNC to check the place out. They were very courteous and attentive. Seemed to have good knowledge about most of their inventory too. If they had a car that I wanted. I would buy from them.

 

No big deal, at least they didn't stitch you.
Second hand car dealers...meh...

 

I bought my Scud from CNC, and they did absolutely everything they said they would. One of the best car buying experiences I've ever had. I wouldn't call this bait and switch, just late to remove a listing. I would not hold this against them, or think anything less of them for it.

David

 

I requested this thread to be closed. Anyone with an opinion is just going to get the same OP opinion about CNC back as a response; and we'll do it again and again. No value to the Ferrari community in this.

 

I concur. 'Bought my 360 Spider from CNC last February (2016)and everything was as stated in the ad. My contact, Fraser, was very responsive during our month-long communications about several vehicles.

It took about five days to remove the web ad of my car.

 

...well someone must have stayed at the Holiday Inn Express last night, you might not be a lawyer but you seem quite intent on creating a storm in a teacup. CNC has a great reputation, and the quality of their cars is top notch...the only bad PR that is being generated seems to come from a poster who has a friend who had this experience..Really? "Old Bait and switch"...come on your friend made a call on a car and he was told it was sold...the sales guy didn't tell him that is was available and had him come down to the dealer only to tell him it was gone and offered him another car...

Simple question to you - what's your angle on posting this and why do you pull statutes that no lay person would care about unless you have an agenda... how would posting this here help your friend... are you just trying to disparage CNC?

 

Probably bought over 30 cars from Cnc for myself , family members and helped customers with cars they had . All my transaction have been smooth and have no hesitation continuing to use them or recommend them to others .

 

We apologize for any inconvenience. We sold the car to a customer who asked us to keep the car on our website because he is/was debating on trading the car back in on our 458 Speciale Aperta.

The customer lives locally and out of the country and has bought 40+ cars from us in the last 5 years. If anyone is interested in the Scuderia at $300,000 and would like to see the car please let me know and I can coordinate getting the car here for you to see

There was never any intentions of a bait and switch or to deceive anyone, sorry once again. We update our website to “SOLD.”

Hello,

Please confirm you are interested in the car at $299,999 and I can work on getting the car back here for you to see. Sorry for any inconveniences and let us know how we can help!

 

Cool, I assume the friend of the "OP" will be calling you now to set up a viewing