Beware Vintage Ferrari Parts Dealer Ryan Bushell - Classic Ferrari Parts (UK)

I would like to make the wider Ferrari community aware that buying an item from Ryan Bushell at Classic Ferrari Parts (www.classicferrariparts.co.uk) has currently left me out of pocket a few hundred dollars with absolutely nothing to show for it.

Back in April, I purchased a 1950s vintage Ferrari item for $350. I was also charged $50 for shipping from the UK to Texas. Since the item weighed next to nothing and would easily fit in an envelope, you might think this would indicate that it would be shipped by FedEx, UPS, etc.? No, the seller sent it through the regular postal service and it promptly got lost. (https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=RN168795275GB)

I began contacting Ryan asking where the item was. Every time, I was told to wait while he contacted the shipper. This went on for a month or two. Nothing… Then he said he would process an insurance claim. More waiting, but never a refund for the lost item… Finally, I got tired of waiting and contested the charge with my credit card. More waiting, while we went back and forth with statements… Finally, Ryan responded to the chargeback stating that he did not authorize a return. Unfortunately for me, my credit card’s customer service department is truly clueless, so the chargeback was rejected because of “conflicting information”. The only conflicting information was Classic Ferrari Parts’ statement about a return. How could I return something I never even received? My credit card company said that I could initiate a chargeback denial appeal. Naturally, this would involve more waiting while processing a new claim…

“Fortunately”, at this point, Ryan offered to send out a replacement item. I happily accepted. More waiting, for the item to go out... I never got a confirmation email with a tracking number, so I sent out a couple of emails inquiring as to what the status of the shipment was. Then, no responses, nothing…

At this point, it has been months, I have received nothing, I have a seller who will not even respond to emails, and I am looking at having to process another chargeback claim, which is sort of like talking to a black hole… Possibly being out a few hundred dollars in not going to impact my lifestyle much, but feeling “screwed over” by Ryan Bushell and Classic Ferrari Parts is not a pleasant feeling. I would advise anyone else to think long and hard before doing business with this individual or his company.

 

I have tried to do everything possible for months now, but it is hard resolve things with someone who will not even respond to an email. And, unfortunately, that is where matters stand right now.

 

My feelings exactly. Replacement? Refund? At this point, either would be just fine. It's the part about being jerked around and blown off that is upsetting.

 

After getting no response from Ryan to emails for about two weeks, I finally heard from him today. He says he has been very busy and will "chase this up with PayPal today". I will update this thread later if anything positive happens or if it is just more stall and delay.

 

I just received a replacement item from Ryan Bushell at Classic Ferrari Parts. My thanks go out to him for resolving this problem. While I do not know if this would have eventually happened without my having started this thread, I do know that this situation got resolved in a hurry once it became public here. For that, I am certainly thankful to Rob and Ferrarichat.

 

To the best of my knowledge, I do not believe I have the ability to do that. If Rob or the moderators have some sort of policy regarding this type of situation, I am more than happy to abide by it.