it is my impression that loaners are really the function of the dealer itself. the 2 times I needed a loaner I was given a Ghibli. I have been told flat out by a local BMW dealer that loaners are reserved for people who purchased their cars from the dealer!??! I was given an Enterprise loaner by another BMW dealer who just plain ran out of loaners.....I'm VERY surprised that a high line dealer like yours would not give you a Ghibli as a loaner...not good at all. I hope the service is good though?? they fix things in a timely fashion and you don't go back for the same thing??