355 Recall | FerrariChat

355 Recall

Discussion in '348/355' started by DT-355, Feb 8, 2010.

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  1. DT-355

    DT-355 Karting

    Oct 14, 2007
    51
    I just received a letter for the 355 recall and called Ferrari of North America about it. I’m about 300 miles from a dealer and living in 2 feet of snow. The rep. was telling me they’ll pay to ship it to the dealer and fix it, but I must get it back out of my pocket. ($600. to $700.) I heard there are many owners in the same boat and everyone is upset….it’s their recall, they should be responsible for the total bill. He told me once it’s fixed, it’s safe to drive and the owner’s problem getting it home. These are Ferraris, not some thrown-together Toyota and everyone I’ve talked to feels the same way. Ship it, fix it and ship it back. I’m sure what I’m asking for would cost the Company a large sum of money, but with the maintenance costs on these cars, I think they get their end over & over. I was surprised with the overall response from the Rep. he said they were going to pay for everything until an owner went off on his supervisor and he stopped the free home delivery. I think if enough owners would call, they might reconsider, (201) 816-2600 it’s the principal, these cars break all the time and we pay big money to fix them. We didn’t break this, we shouldn’t be responsible.
     
  2. UConn Husky

    UConn Husky F1 Rookie

    Nov 11, 2006
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    Jay
    tough call...but really their only responsibility is to fix the car, Ferrari can't control how far you live from a dealer. If the car was in Antarctica should they fly it to a dealer on a 747? Where's the limit? I'm a solid 100+ miles away, and I can see the hose clamp is not rubbing the fuel line (I saw the potential interference doing the engine out major) so I'm in no rush to take it in.
     
  3. 2NA

    2NA F1 World Champ
    Consultant Owner Professional Ferrari Technician

    Dec 29, 2006
    18,221
    Twin Cities
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    Tim Keseluk
    #3 2NA, Feb 8, 2010
    Last edited by a moderator: Sep 7, 2017
    This has already been discussed a couple times. A 355 is pretty ancient history to the Company. It's a little surprising that they were ever willing to provide transportation. Don't hold your breath on getting more out of them.

    The recall isn't a big deal and for less than the cost of the transport you could buy the kit and have your local independent shop put it on.
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  4. BigTex

    BigTex Seven Time F1 World Champ
    Owner Rossa Subscribed

    Dec 6, 2002
    79,321
    Houston, Texas
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    Bubba
    What is that, $2K labor??? LOL!

    I say they are meeting you halfway, and it's really a thinly disguised attempt to get you in, to order your 458 Italia!!!

    There, feel the love???
     
  5. AceMaster

    AceMaster Three Time F1 World Champ

    Feb 6, 2009
    34,749
    Ontario, Canada
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    Mike
    Can you not wait until the spring and then bring it in for the service? Or is it a limited time recall?
     
  6. tashier

    tashier Formula Junior

    Sep 8, 2008
    573
    Oregon
    Full Name:
    Sean
    What is that stuff? What's the recall?
     
  7. butcher

    butcher Formula 3

    Oct 19, 2008
    2,339
    Castro Valley, CA
    Full Name:
    Albert
    Recalls are never limited time. When I brought my F355 in for the fuel distribution block recall a few months ago, the Ferrari dealer also performed another recall that on my car that was initially issued about 10 years ago but had never been done. By issuing a recall they are assuming all costs in fixing the problem part. I'm not sure this includes the transportation of the vehicle though. I doubt it. They are losing a lot of money already performing these recalls already, and I'm sure they would see transportation of the car as being excessive.
     
  8. Bullfighter

    Bullfighter Two Time F1 World Champ
    Lifetime Rossa Owner

    Jan 26, 2005
    22,571
    Gates Mills, Ohio
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    Jon
    I think this is right. If it's 300 miles and the car is running, pump some gas in it and drive it when the roads are clear/dry.
     
  9. AceMaster

    AceMaster Three Time F1 World Champ

    Feb 6, 2009
    34,749
    Ontario, Canada
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    Mike
    In that case, wait until the spring/summer. Since they offered to pay for transporting it one way, take them up on that offer and then drive it back home.
     
  10. Rifledriver

    Rifledriver Three Time F1 World Champ

    Apr 29, 2004
    36,745
    Cowboy Capitol of the World
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    Brian Crall
    For $3+ per gallon I think Standard Oil ought to be bringing the gas to me and filling the car in my driveway too.


    Good luck
     
  11. James-NZ

    James-NZ F1 Veteran

    Jun 26, 2007
    5,822
    Hamilton, NewZealand
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    James
    LOL +1


    Just drive the thing, that's why the wheels are round.
     
  12. tech4ferrari

    tech4ferrari Karting
    Professional Ferrari Technician

    Jan 22, 2010
    234
    Mt Airy N,C
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    casey johnson
    That is one of the main reasons you see some of the problems you see on these cars...people never drive them!!! some of the best driving 355's I have ever driven have over 45k on them or are driven on a weekly basis! The car NEEDS to be driven!
     
  13. UConn Husky

    UConn Husky F1 Rookie

    Nov 11, 2006
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    Jay
    haha, nice one :D :D :D
     
  14. f355jimv

    f355jimv Formula Junior

    Jan 21, 2008
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    Southern California
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    Jim
    Very Funny!
     
  15. vvassallo

    vvassallo F1 Veteran

    Aug 4, 2006
    8,316
    Palos Verdes
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    Vince V
    Okay, I cannot resist this, you hair gelistas! There has never been a recall to a 348 for anything that would result in the car's immolation. Of course our seat belt mice sure have seen alot of shop time... ;)
     
  16. AceMaster

    AceMaster Three Time F1 World Champ

    Feb 6, 2009
    34,749
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    Mike
    That is because we forget to give them their daily cheese feeding :p
     
  17. Tifosi in the Ozarks

    Apr 30, 2008
    30
    on the backroads
    Full Name:
    Shachar Tauber
    Gentlemen and Ladies
    With regards to the recall we are talking about Engine FIRES!
    This is what has led to the recall of this car.
    I can inspect my car and have my local shop insure that the fuel line is safely away from the danger but this is not something you trust with your life.

    Would you drive the car a good distance ( I am also over 200 miles to the St Louis Dealer) with your loved one in the passenger seat of a car that is being recalled for Engine Fires caused by a design flaw in the car? I would not.
    and the best was when the car was new to us. I set the E Brake while the car was warming up on the hill of our driveway. While drinking my espresso my wife asked nonchalantly why I parked the Ferrari in our neighbor's flower bed. When I told our local Ferrari club their "cute" response was " no one trusts the E Brake on their Ferrari"
    Really?!

    I have not cried foul when the valve guides went in the F355 ( a major design flaw) which should have led to a recall but did not. The car was broken and needed to be fixed
    When the exhaust manifold went ( again a design flaw) I just bent over and paid for a new one.
    If this car catches fire while I am driving it ( 32K of which 10 k was put since we bought it 6 years ago) I may suffer or worse someone in the passenger seat may die.

    Ferrari needs to be careful here. There are plenty of choices for high end cars.

    DT355 I understand and respect your frustration . I have put in a call to FNA as well
    Keep us posted as I will
     
  18. chrmer3

    chrmer3 Formula 3

    May 19, 2006
    1,719
    USSA
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    Chris
    Kinda like all these people that benefit from Free Ferrari chat but do not subscribe...

    High rollas ;)

    Its a recall, they do their part you do yours.. get the car to & from... Hell, they paying to get it there I would be more than pleased....

    I sure am glad I was not born a total tight ass with my money.... must be miserable to be always wanting something for nothing.... ;)

    My 2 cents...
     
  19. eulk328

    eulk328 F1 Rookie

    Feb 18, 2005
    2,800
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    F683
    #19 eulk328, Feb 21, 2010
    Last edited: Feb 21, 2010
    Not subscribing is a valid option. An option that is offered. I think everybody is "cheap" in some area or areas of their life. At least what someone ELSE would call being cheap. I'm sure that applies to you and me. I don't think you should be so quick to pat yourself on the back and berate others.

    And I certainly hope your comments weren't directed at any of the unsubscribed members that provide more benefit to others than they reap. They're out there.


     
  20. James-NZ

    James-NZ F1 Veteran

    Jun 26, 2007
    5,822
    Hamilton, NewZealand
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    James
    I can honestly say I would drive my car 2000 miles with my loved one in the passenger seat.

    The part has been fitted to your car for 30+K miles and now due to a letter from Ferrari you will no longer drive it?

    Lets be serious, the only thing that has changed here is your knowledge, so lets expand that knowledge a bit further, take a look at the current fuel distribution block, check how the radiator hose clamp has been fitted, ensure it has been fitted as per the Ferrari technical bulletin, check for any damage to the fuel lines, if it checks out fine, drive it to have the new redesigned part fitted. If you find a problem or damage to a fuel line consider yourself lucky to have found it and have your car trucked to the dealer.

    It's that simple, no need to get frustrated by this. I drove my car to the dealer 100 odd miles from home, a few days before that I put close to 600 miles on it....
     
  21. TheMayor

    TheMayor Ten Time F1 World Champ
    Rossa Subscribed

    Feb 11, 2008
    104,751
    Vegas baby
    I'll tell you what I would do.

    I'd have the dealer transport it later in the spring and then plan a nice drive home.

    If it were a Toyota, would you worry about putting a 4 hour drive on your car? I don't think so.
     
  22. AceMaster

    AceMaster Three Time F1 World Champ

    Feb 6, 2009
    34,749
    Ontario, Canada
    Full Name:
    Mike
    A little quick on the trigger there. A lot of unsusbscribed members have been very helpful.
     
  23. Tifosi in the Ozarks

    Apr 30, 2008
    30
    on the backroads
    Full Name:
    Shachar Tauber
    Truly you have good points.
    My point is that if this was a recall of a medication that could have severe side effects you would immediately stop using it and request all the testing be done to determine if there was any damage to your body from using this medication. There are those of us who do not feel as comfortable as others with the safety of the car. As you can see in my previous post several major let downs have occurred with the car in the past that are not uncommon but somehow accepted as a rite of passage. OK
    Catching fire or the threat of catching fire is beyond my threshold.
    Car gets towed.
    If I drove it knowing about the serious nature of the recall and it caught fire I would be considered an ass.
    If I took an eye laser that I knew was recalled but I felt was safe and used it on a patient and the outcome of the surgery was in question you all know where that would put my sorry ass!

    I love the car I love the history of the marque and am thrilled that I have reached a place in my life to enjoy having a piece of history in my garage. I do not enjoy being played by a for profit company for my passion
    I will let Chrmer3 cool his jets and if he wants to invite me to subscribe I will consider his offer.
    As to being a tight ass we dont know each other to comment Perhaps he should offer more than 0.02 USD to provide such an opinion.
    No harm No Foul Chrmer3
     
  24. James-NZ

    James-NZ F1 Veteran

    Jun 26, 2007
    5,822
    Hamilton, NewZealand
    Full Name:
    James
    #24 James-NZ, Feb 23, 2010
    Last edited by a moderator: Sep 7, 2017
    I agree if this was a medication recall then I would stop taking it immediately and wait for the test results. This is not medication. This is a simple mechanical problem, the recall replaces the fuel distribution block to relocate the fuel lines so they cannot come in contact with an incorrectly fitted hose clamp. If your car has been dealer serviced buy trained techs then you will more than likely be fine, that aside it is a simple check of the fuel lines that will allow you to continue using your car, this is not a white tablet that you need to be a chemist with a lab to inspect, anyone here can inspect this area of fuel line to ensure they are driving a safe car.

    Take a look at these photo's then head out to the garage and inspect your fuel lines, I did this before the recall as soon as I found out about the potential for the fuel line to be damaged by the hose clamp. I wanted to be sure my car was as safe as I could make it, the inspection took 5 minutes, take a torch out there with you.

    Remember, they only thing that has changed here is your knowledge, this happened for me a few years ago when I found out about the issue, I investigated the issue, found the cause, inspected my car to ensure it was arranged correctly and continued driving, confident my car was safe.


    EDIT The hose clamp pictured is fitted incorrectly!! If your hose clamp looks like this it should be moved away from the fuel line. The fuel line should then be closely inspected for damage.
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