Service Expectation

Evan though it's a Ferrari, it is still a car. Call and ask status.

 

Whenever I drop off a car I always ask when it will be ready, unless the service advisor tells me before I even have a chance to ask.

It appears from your post that you are having parts replaced on a 13 year old car. If they have to order the parts from Italy it can take a while. Thus you could have told them to call when the parts arrive and then bring the car in.

 

I understand your pain. I dropped my 2005 F430 Spider off on August 3rd for a 30k service. The shop found some transmission leaks, brake cable replacement And O2 sensor replacement. I got my car back on October 12th(10 weeks). The shop updated me weekly. I was told that the parts were very slow coming out of Italy. Also most of my parts were back ordered so I had to wait until Ferrari could get their hands on the part. The car is running great and i’m very happy. I hope that you get it back sooner rather than later.

 

The dealer service on mine usually runs a full 3 weeks. As mentioned above, the parts often are a source of delay. Your experience sounds normal.

 

You will never get 1 day turn around from Ferrari except possibly for a simple fluid change, especially for an older car. My longest repair was about 5 weeks at an independent shop but I needed a pretty unusual (non-maintenance related) part (power steering line from pump to rack). I would expect at least weekly updates as to the progress and remaining time estimate.

 

Once you establish a relationship with the service team things will go smoother. By establishing a relationship I mean letting your point of contact know what your expectations are regarding communication. Once a day phone call? Twice a day e-mail? Hour by hour text updates? Photos of the progress? Updates only when something changes?

One thing to realize is that the repair process takes longer with Ferrari, parts are not “ in stock “ and unless you are willing to pre-pay for parts, I would not expect them to be “ available “ like Audi parts would be.

I like daily e-mail updates and ask at drop off if they have an expected turn around time. Then I leave them alone to do their thing.

Pizza, snacks, etc seem to help too

Welcome to the family!

Andy

 

I dropped my 360 off for an annual service that was supposed to take a couple of days. It took ten.

 

No idea of your location but remember that this is the end of the season for many F Cars. Dealers are most likely doing end of season service, arranging storage, etc. A friendly call from you is in order, just to maintain communication.

 

I'm sure they haven't forgotten about you! We just took our Cali in today for winter tires, and our dealership was busy.