Beware of Ferrari Maserati of Vancouver

Your posts in this regard will hopefully cost them more than they-the dealer-costs you. Sorry for your loss.

 

Good companies always and I mean always go out of there way to make things right when they screw up. They are in it for the long run and build valuable relationships with their customers. How can a company F**K somebodies car up bad and then play games and let the issue go to court? I my self would feel awful if my company did that to someone's car and down right embarrassed if that is how we dealt with it. Some things are about principle and court is sometimes just an expensive way to send some monetary pain to people that try to F**K with you. I would do no different than what the OP has done.

 

You have done your best to expose the unscrupulous customer treatment by Ferrari Maserati of Vancouver. Unfortunately the court results are too often unfair in terms of monetary compensation to the aggrieved. You have put FMOV on notice to the Ferrari Community in the Vancouver area. But sadly, the owner has deep pockets and majority of their customers are Asian who don't read this forum. Hopefully, you have apprised FNA of your case. However, I still believe in karma. Trust that it will come around! Good Luck.

 

The OP did what many do not have the guts to do. He put his morals and his wallet together in the pursuit of justice. The fact that he refused to be a victim and that he was not ashamed to assert his rights has certainly earned our respect. Ferrari is not immune from its customer base and shoddy dealers need to be ware that not everyone takes it with a mouth full of pillow.

His dreamed was ruined by an insured dealer who simply decided they were "too big to fail".
I think the OP deserves accolades.

 

It would scare me going there. Luckily there's a good guy in North Van where a lot of guys go.

 

This is what i would expect if dealer damaged my ferrari-

They tell me immediately and apologetically
Offer me option of repair shop
Fix it in way no one can tell damaged ie. New body parts and no bondo
Pay for all repairs
loan me a ferrari free of charge while being fixed
Waive fee for service car was in for initially
Maybe offer free maintenance for future.

Do all that and im good. Would cost them so much less than litigation and fighting too. Idiot dealership

 

Absolutely! FMOV dropped the ball totally! Arrogance does not contribute to good customer service. FMOV is no better than a back alley shop.

 

I've been wanting to post something similar I began following this thread but you said it more succinctly than I could have. Kudos to the OP for putting principle first throughout the long, frustrating process.

 

Hello Lawrence. Crazy story.
I just got a link from my friends at Rev Match, here in Vancouver.
I bunch of people who meet for coffee and cars, and impromptu drives.
Unbelievable story!
I was thinking you should print up some t shirts with FMOVFMUTA on the front and back.
If a nice quality long sleeve t shirt was used, I would be good for one.
I do not miss many car shows or drives in Vancouver, and be proud to wear it.
I'll be out at BMWCCBC "dancing with cones" in Maple Ridge this Sunday Sept. 13th.
f me up the A , if a translation is required.
one of the regulars comes in his F430 sometimes.

 

Very interesting read. Thanks for posting is such detail.

The dealerships business practices and ethics are but one thing in my mind: 'in bad faith' (you your case, those turned criminal).

Speaking as a business owner, if you can not do business in good conscience and in good faith, I personally could not sleep at night.

For those of us that choose to do business on the right side of the line, we must have faith that Karma actually is a ***** to those who do not! But one must be patient.

Keep up the good fight!

 

Dr. Lawrence, have tried going or contacting to local police station and ask if there were any accident police report involving your 430? I mean it's possible that the dealership took your car for test drove or for a joyride and hit or got hit by another vehicle that they're not telling you, I'm just saying.

 

I dont know the ins and out. Maybe by the time they offered 120 they had aggravted you so much that it was time for blood. Sometimes people just have to stand up for what is right. The decline of our civilization, economic and political is partialy a result of immediate practicality over principles and sustainable objectives.

That all being said, i would probably have tried to negotiate more than the 120K or get a like for like replacement. Sounds like maybe that was not an option.

As to ferrari dealers,. In fact most car dealers in general, I seperate service departments form sales departments. You might buy at one and service at another.
In my experience, most ferrari dealers are moving metal. They have contempt for their customers, after all what self respecting person would be treated the way customers are when foir the priviledge of paying hundreds of thousands, the way most ferrari customers are treated.

Yet any number of incrediably wealthy sucessful people like the idea of being told to wait in line, maybe its the humiliation aspect for people usualy never told no, that adds to the mystique.

Now since ferrari is not as must have as it once was, you can order a car and wait, so at least the sales ecperince starts to live up to the brand.

As to service, I would be surprised if 2 out of 3 ferrari dealers can do competant repairs or heavy maintanace. Most tech are not more capable of plugging in a computer and replacing parts.

I fairness to the dealers, proper servicing/heavy maintanance costs $$$ because it takes time to really do properly and most customers dont want to pay 5-10k. Plus of course most parts have obscene costs.

Yeah you can buy a new or nearly new ferrai and have it serviced in the 5 year from new window ok at a dealer, very few dealers can take care of cars past that point, and very few customers are prepared to poayw hat it takes to do the work required aon 10-30 yo car to keep it really fit.

In any event. Ferrari is sellign a brand and brand experience more than they are sellign cars these dyas. The dealers should deliver on that 100%. Instead most have grown fat and spoiled on waiting lists, premiums and demand exceeding supply. Its no wonder that mclaren Audi R8 etc have gotten a foothold in the ferari market.

 

How true!

 

I respect you for doing the right thing out of principal. The sad thing is this probably won't affect their business and will go on pulling the same shenanigans.

 

I wonder if the op would have accepted what i stated in earlier post?

Free repair at shop of op choosing
Free ferrari loaner car during repair
Waive charge on original bill

Would you have taken that and signed waiver not to sue or discuss online, etc?

 

Your list is missing diminished value.

 

I think he said diminished value was 36k.

 

95spiderman, your 3 suggestions are spot on.

That's the minimum the dealers should have done in this situation. If this story is entirely accurate - this is an amicable resolution and something the dealer should have committed to.

 

How about also treated the Op decenbtly and apologeticaly from the beginning.

have to say if it were me, I wouldnt want a significantly crashed car back no matter how repaired. So add diminished value to your equation, at which point they all would have been better off with a free trade on a similar or slightly better car. Thats a standup response. We will pay to have it fixed at place of your choice or straight trade for similar or better car.

 

Diminished value not huge issue because would be fixed properly and no carfax. Just replacing body parts.

And they are loaning you a comprable ferrari to use as you like which has risks for dealer

I would have taken this deal over litigation. Still wouldnt be happy but would have gotten over it by now vs starting legal appeals

Regardless, it doesnt seem dealer offered anything so moot point